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Cairn Housing Association

Redefining IT services to support growth and digital transformation

Business profile

Cairn Housing Association was registered as an independent Scottish charity and housing association in 1990.

Cairn’s vision is to provide great homes and great services with great people. Valuing excellence and quality, Cairn aims to achieve high standards in all that it does. Its customer service accreditations and Best Companies Award have helped build Cairn’s well-established reputation across Scotland.

The challenge:

Cairn’s objective was to find an IT service provider capable of delivering above and beyond the standard IT support solution, as it set out upon its digital transformation journey in the midst of business growth.

“TSG is already proving to be the proactive, experienced, enthusiastic and supportive partner that we were looking for. There is a real positivity around Cairn about the potential that we can unlock through our working partnership with TSG. We were looking for much more than just a helpdesk and have not been disappointed so far."

- Siobhan, Business Improvement Manager

The solution:

An in-depth understanding of the social housing sector and ability to provide scalable, high-end managed services made TSG the obvious choice.

TSG will implement a highly responsive and integrated support service along with the necessary applications to ensure that Cairn’s digital transformation plan succeeds whilst the business continues to grow and staff productivity and satisfaction increase.