IT Support Solutions
Our specialist IT support teams work across all areas of IT
Reliability. Availability. Performance. Security.
Four fundamental principles that underpin TSG’s market leading IT support services.
But it doesn’t stop there. Our priority is always to maximise uptime for customers across all areas of technology including infrastructure and hardware, business software, telecoms and connectivity. This allows you to consolidate a comprehensive range of managed services as the modern IT environment becomes increasingly complex.
We set our Chief Technology Officer Paul Burns the challenge of telling you 5 things about TSG's IT Support, in 60 seconds! Watch the video now:
IT support when you need it most with TSG SystemCare
What sets our managed services apart from ‘vanilla’ offerings is our continued investment in TSG SystemCare – a highly skilled team and the tools they need in the form of the latest and most sophisticated technologies.
Whether you’re looking to support your in-house team or outsource completely we’ll offer the knowledge, expertise and continuity you need to ensure users are always at their most productive.
Helpdesk teams, based at two separate locations for resilience, are supported by field engineers working from our 11 offices across the UK, always ensuring the most appropriate level of response.
Almost one third of the 12,000 support calls handled each month are identified proactively by TSG SystemCare’s remote monitoring, with average response times less than 66% of stated SLAs.
- 6am – 8pm Monday to Friday
- Weekend and out-of-hours IT support option
- Clear Definition of Service
- Mobile devices covered with our IT support service
- ISO processes and ITIL framework
- Dedicated escalation team
- Hardware and application alerts
- Compliance and asset reports
- Security and patch management
- Comprehensive monthly reporting
- Proactive planning to build a technology roadmap
To find out more about the peace of mind offered by TSG IT support, contact us today and speak with one of our account managers.
Comprehensive IT Support Services
|Infrastructure, including servers, storage, firewalls, PCs, laptops, routers, switches, networking, telecoms, connectivity and many other components.|
|Business software such as accounts, payroll, business intelligence, SharePoint, CRM or ERP systems from Microsoft, Sage and Pegasus.|
See TSG SystemCare IT Support Service in action - catch up on our fantastic webinar where our experts run through what you can expect from SystemCare reporting, dashboards and much more!