What is System Care?
Comprehensive IT managed support services that work when you need them.
System Care delivers complete IT management for organisations that can't afford downtime or IT drama. We take responsibility for your on-premises infrastructure, endpoint management, and user assistance so your team can focus on running operations.
System Care at Scale: STARK's 600-Site Infrastructure Migration
When STARK needed to migrate 13 brands across 608 UK branches, TSG delivered complete infrastructure management. We coordinated the rollout of new IT systems, built and deployed over 7,000 devices, and finished two weeks ahead of schedule.
Results delivered:
- 608 branches equipped with new systems
- 8,591 employees transitioned without disruption
- 7,000+ devices procured, configured, and deployed
- 2 weeks early completion
This demonstrates System Care's core value: handling complex IT infrastructure projects so you can focus on business operations, not technical logistics.
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System Care in Education: Royal Grammar School's Digital Transformation
When Royal Grammar School Newcastle needed to deploy 1,400+ devices across two years whilst modernising their entire IT infrastructure, they partnered with TSG for comprehensive System Care support.
Results: 1,400+ devices deployed to students and staff, 600 laptops set up in 40 minutes per device using autopilot, complete cloud migration from on-premises to Microsoft 365, dedicated on-site support twice weekly.
This shows how System Care adapts to complex needs: managing large-scale deployments, infrastructure modernisation, and ongoing support that allows internal teams to focus on their core mission.
Managed IT Support
When something goes wrong with your IT, you need someone who understands what you're trying to achieve, not just someone reading from a script. Our UK-based team knows your operations, understands your systems, and provides solutions that work.
What makes us different: We ensure your IT runs smoothly and efficiently around the clock. Whether you need on-site or remote assistance, we provide the expertise you need without the overhead of building an internal IT team.
The result: Your people get back to productive work quickly when issues arise, and challenges get solved properly the first time.
Carl has the requisite combination of business experience and technical expertise that enabled him to understand clearly what we needed and how to best provide that… It has been a pleasure of working with Carl and his team to get Transform Housing into the world of business intelligence and we look forward to further collaboration.
David and James, Transform Housing
We have used TSG as our managed service provider for nearly three years providing us with support for our devices, provision of an Azure server for our data management tool and helping us in our journey to Cyber Essentials accreditation. We are always ready to recommend them to our own customers, their service is good and the account management service has been brilliant.
Claire Bayliss (Chief Operating Officer), 3C Consultants
Our experience of TSG training was informative, easy to follow and user friendly. The training TSG delivered to the team was relevant, factual and to the point. TSG provide training on Microsoft 365 that is useful and clear to follow for everyone. We found working with the training team at TSG was straightforward. Thank you!
Fiona MacDonald (Learning & Development Partner), Blue Triangle
The training TSG delivered to our team was fantastic, our staff found the bite size training engaging and relevant.
Leigh Pettigrew (IT Officer), Prospect Housing
TSG delivered a well-prepared learning experience for the Altomed team helping us to enhance our collaboration and understanding of Microsoft teams, SharePoint, and OneDrive.
Fecility Jones (Product & Marketing Manager), Altomed
Our experience of TSG training was incredibly positive. The sessions were well prepared and accommodated various levels of experience and knowledge. TSG provide training on Microsoft 365 that helps to unlock its full potential to work more effectively and efficiently. We found working with the training team at TSG was a pleasurable experience as they really listened to what we wanted and took control of organising the various sessions.
Amanda Mayes (Operations Director), Magus Wealth
Transform unpredictable IT costs into manageable monthly expenses.
Professional IT managed support services cost less than the business disruption from system failures and the overhead of building an internal IT team that can handle everything you need.
Reduce total cost of ownership through proactive management.
We prevent expensive emergency repairs, extend hardware lifecycles through proper maintenance, and eliminate the hidden costs of IT problems that slow your business down.
Scale IT capabilities without scaling IT headcount.
Access enterprise-grade IT services and support without the recruitment challenges, training costs, and retention risks of building large internal teams.