CRM Software Solutions
We can help you get more out of this valuable technology
For an increasing number of TSG clients, what’s known in the industry as CRM software (Customer Relationship Management) is becoming a critical business software system sitting at the heart of operations, rather than simply a sales or customer contact tool - it’s ultimately about enhancing the customers experience with your company.
Why you need a CRM Software Solution
The way you interact with your customer is critical in terms of building unbreakable relationships but CRM is also valuable in terms of providing vital intelligence on customer trends and behaviours.
How a CRM Solution can help
By understanding your business, from your high level objectives to your operating processes, we can select from best-of-breed CRM software such as Microsoft Dynamics CRM or Sage CRM to develop and implement a truly integrated CRM solution.
Whether you’re new to customer management or are looking to upgrade and build on a ‘legacy’ system, we’re confident that our experience, working with thousands of customers across the UK, will be invaluable in supporting you to create a ‘CRM culture’ within your business, streamlining processes, aggregating data, ensuring user adoption and achieving a ‘single source of truth’.
By implementing a CRM software solution with TSG you’ll also benefit from our knowledge of the ‘nuts and bolts’ of IT that underpin all effective systems, increasingly important as customer management systems continue to migrate to mobile devices and web-based portals and are often reliant on a range of cloud-based services.