Hadfield Wood Recyclers

Business profile

Hadfield Wood Recyclers is one of the UK’s longest-established wood recycling businesses, having operated for almost 40 years.

With sites in Manchester, Middlesbrough and Essex, the award-winning recycling specialist offers services nationwide and prides itself on helping the environment by diverting wood from landfill.

The challenge

Hadfield was in the process of exploring alternative telephony systems to replace its existing legacy solution when the company turned to TSG. With the addition of a new office, Hadfield required a single platform that would work effectively across its multiple sites.

The solution

TSG’s highly skilled telephony experts moved Hadfield away from it’s dispersed, end-of-life technology to a single hosted platform, allowing call flows to be handled effortlessly and removing inter-office call charges entirely. The new system also benefits from enterprise level disaster recovery capabilities that cannot be provided by traditional phone systems.

“TSG were the obvious partner for our telephony requirements. The transition from our legacy systems was seamless and we continue to benefit from effective helpdesk support from the TSG team”

- Dave Rawson, Finance & IT Manager, Hadfield Wood Recyclers