Managed & Cloud
28 August 2019

Is disaster recovery really necessary?

Team TSG
Team TSG

Is Disaster Recovery Really Necessary?

60% of small businesses go bust within 6 months of a cyber attack. Still think disaster recovery is optional?

Every business has fire exits, insurance policies, and health and safety procedures. You plan for physical disasters because the consequences of not being prepared are obvious and immediate.

But when it comes to IT disasters, most businesses operate with their fingers crossed and hope for the best. Here's the uncomfortable truth: hoping isn't a strategy, and IT disasters are far more likely than office fires.

What Actually Causes IT Disasters

Forget Hollywood hackers for a moment. The real threats to your business come from much more mundane sources:

Network outages: Account for 50% of business downtime. Your internet connection fails, your cloud services become inaccessible, and your business stops.

Human error: Responsible for 45% of IT disasters. Someone deletes the wrong file, misconfigures a system, or opens a dodgy email attachment. These aren't malicious acts - they're everyday mistakes with catastrophic consequences.

Equipment failure: Servers crash, hard drives fail, and aging infrastructure finally gives up. If your business runs on 10-year-old hardware, you're not planning for disaster - you're waiting for it.

Cyber attacks: Increasingly sophisticated and targeting businesses of all sizes. Ransomware doesn't discriminate based on company size or industry.

The Real Cost of IT Disasters

Here's what downtime actually costs: £135,000 per hour on average. That's not just lost revenue - it's the cumulative impact of staff unable to work, customers unable to place orders, and operations grinding to a halt.

But financial loss is just the beginning. IT disasters damage customer relationships, destroy business reputation, and hand competitive advantages to your rivals. Some damage can't be measured in pounds and pence.

The harsh reality: businesses that experience major IT disasters and don't have proper recovery plans often don't survive. The statistics aren't opinion - they're fact.

What Disaster Recovery Actually Means

Disaster recovery isn't about preventing IT disasters - that's cyber security's job. It's about limiting damage and getting back to business quickly when disasters happen.

A proper DR plan includes:

Recovery objectives: How much data can you afford to lose? How quickly do you need systems back online? These aren't technical questions - they're business decisions with cost implications.

Priority systems identification: Which applications and data are business-critical? What can wait? Your email might be important, but if your finance system is down, you can't invoice customers.

Resource allocation: Do you have the people, budget, and tools to execute recovery? Or will you be scrambling to find help when everything's already gone wrong?

Testing procedures: Most disaster recovery plans are worthless because they've never been tested. When disaster strikes, you discover your backups don't work and your "plan" is actually a wish list.

Common Disaster Recovery Mistakes

Assuming cloud equals backup: Storing files in Office 365 or Google Drive isn't disaster recovery. Cloud services can fail, accounts can be compromised, and data can be deleted. Cloud storage is convenient, not invulnerable.

Untested backup systems: Having backup software isn't the same as having working backups. We regularly see businesses discover their backup systems haven't been working properly for months - usually at the worst possible moment.

Single points of failure: Keeping all your eggs in one basket, even a secure basket. If your entire business depends on one internet connection, one server, or one cloud service, you're asking for trouble.

Inadequate documentation: Your disaster recovery plan lives in someone's head instead of being properly documented and accessible. When that person is unavailable during a crisis, the plan becomes useless.

Prevention vs Recovery: The Complete Picture

Disaster recovery focuses on responding to incidents. But the smarter approach combines prevention with recovery planning.

Here's the reality: preventing disasters costs less than recovering from them. A comprehensive cyber security assessment can identify vulnerabilities before they become expensive problems.

The NIST Framework Approach

Most businesses approach cyber security as an IT department responsibility. That's wrong. Cyber security is a business risk that requires board-level oversight and company-wide accountability.

The NIST Cyber Security Framework provides a systematic approach across six key functions:

Govern: Establishing cyber security policies and accountability at leadership level

Identify: Understanding what assets and data you need to protect

Protect: Implementing safeguards to prevent incidents

Detect: Continuous monitoring to spot threats early

Respond: Having procedures to contain and mitigate incidents

Recover: Getting back to normal operations quickly

Real example: We conducted a NIST assessment for a science research organisation that recognised cyber security couldn't remain just an IT problem. The assessment created company-wide ownership of security responsibilities and gave senior management clear, data-backed direction for improvement.

The result? Instead of hoping their security was adequate, they now have evidence-based confidence in their protection levels and a roadmap for continuous improvement.

Practical Prevention Measures

Identity management: Who manages your identity across your business? User access controls, multi-factor authentication, and monitoring for unusual activity patterns.

Network security: Is your network secure for remote working? Modern businesses need Zero Trust security models, not traditional perimeter-based protection.

Endpoint protection: Every device that connects to your network represents a potential entry point. Proper endpoint security monitors and protects all access points.

Regular assessments: Cyber threats evolve constantly. Annual security assessments identify new vulnerabilities and ensure your protection keeps pace with emerging risks.

Why Prevention and Recovery Work Together

1. Honest Risk Assessment

Start with reality, not wishful thinking. What are the actual threats to your business? Network security vulnerabilities, aging hardware, single points of failure, and human error risks.

Document everything your business depends on to operate. Not just the obvious systems - include internet connections, cloud services, key personnel, and external dependencies.

2. Define Recovery Objectives

Recovery Time Objective (RTO): How long can each system be down before the business suffers serious damage? This drives your technology choices and budget requirements.

Recovery Point Objective (RPO): How much data loss is acceptable? This determines backup frequency and storage requirements.

These aren't technical decisions - they're business choices with cost implications. Faster recovery costs more money.

3. Implement Layered Protection

On-site backup: For quick recovery from minor incidents and human error. Fast access but vulnerable to physical disasters.

Cloud backup: For protection against site-wide disasters. Slower access but immune to local problems.

Disaster Recovery as a Service (DRaaS): Managed solutions that handle the complexity for you. Professional disaster recovery services include testing, maintenance, and guaranteed recovery capabilities.

4. Regular Testing Schedule

Monthly backup verification, quarterly recovery testing, and annual full disaster simulation. Testing reveals problems while you can still fix them, not during actual emergencies.

The Business Continuity Connection

Disaster recovery focuses on IT systems. Business continuity covers everything else - alternative work locations, communication procedures, customer notification processes, and operational workarounds.

Both are essential. Having working backups doesn't help if your people can't access them. Remote working capabilities become critical when your office is inaccessible.

Identity management ensures your people can authenticate and access systems from anywhere, not just from office networks.

Why Most Businesses Get This Wrong

Optimism bias: "It won't happen to us" thinking. Every business that's experienced a major IT disaster thought the same thing until it happened.

Cost avoidance: Disaster recovery feels like insurance - pure cost with no immediate benefit. Until you need it, and then it's invaluable.

Complexity overwhelm: DR planning can seem impossibly complex. Where do you start? What's actually important? How much is enough? Working with experienced managed IT services simplifies these decisions.

Testing negligence: Having a plan and having a working plan are different things. Regular testing costs time and money, but it's the only way to know your plan actually works.

TSG's Integrated Security and Recovery Approach

We don't just provide disaster recovery - we help prevent disasters from happening in the first place.

Prevention through assessment: Using industry-standard frameworks like NIST, we evaluate your current security posture and identify vulnerabilities before they become incidents.

Continuous monitoring: Our Cyber Care services provide 24/7 threat detection and response, catching problems before they become disasters.

Proven recovery capabilities: We partner with Datto, the leading backup and disaster recovery specialist, to provide solutions that actually work when you need them.

Our Methodology:

  • Business-first risk assessment that identifies real vulnerabilities
  • Layered protection combining prevention and recovery
  • Regular testing to ensure both security measures and recovery procedures work
  • Clear escalation procedures for different threat scenarios

Real results: When one of our clients suffered flooding that destroyed servers and subsequent electrical failure that knocked out their storage network, they experienced minimal disruption because their disaster recovery plan actually worked. That's the difference between having a plan and having a working plan.

The Investment Reality

Proper disaster recovery isn't free, but it's significantly cheaper than recovering from a major IT disaster without preparation.

Basic backup solutions: Start from a few hundred pounds per month for automated cloud backup with verification.

Comprehensive DR: Including business continuity planning, testing, and guaranteed recovery capabilities. Investment depends on business size and complexity.

The alternative: £135,000 per hour of downtime, plus reputation damage, lost customers, and potential business failure.

Most businesses spend more on coffee than disaster recovery. That's poor risk management.

Getting Started

Step 1: Conduct an honest assessment of your current backup and recovery capabilities. When did you last test them? Do they actually work?

Step 2: Define your business requirements. How quickly do you need systems back? How much data loss is acceptable? What's the cost of different downtime scenarios?

Step 3: Implement layered protection appropriate to your risk tolerance and budget. Don't try to solve everything at once.

Step 4: Test regularly and update as your business changes. DR plans require maintenance like any other business process.

The Bottom Line

Disaster recovery isn't about IT paranoia. It's about business survival.

The question isn't whether IT disasters will happen - they will. The question is whether you'll be prepared when they do.

Businesses that survive IT disasters have one thing in common: they planned for them. Businesses that don't survive assumed it wouldn't happen to them.

Is disaster recovery really necessary? Only if you want your business to survive its first major IT incident.

Want to understand your current disaster recovery readiness? We can conduct a comprehensive assessment of your backup and recovery capabilities. Come meet our people. Make up your own mind.

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