TSG announces round-the-clock support with SystemCare247

TSG is delighted to announce that our new round-the-clock IT support service is now available: SystemCare²⁴⁷.

Under SystemCare²⁴⁷, customers will have access to TSG’s highly-qualified support staff remotely anytime, anywhere. This move sees TSG’s flagship support service increase from 6am-8pm, with the additional option of weekend support, to 24 hours a day, 7 days a week.

This move will not only benefit customers who opt for SystemCare²⁴⁷, but all customers who pay for IT support. As part of this new and improved package, TSG will carry out maintenance work outside of core business hours and action lower-priority tickets during this time.

With over 1225 tickets logged and completed since 1^st April, it’s clear to see the benefit SystemCare²⁴⁷ will bring to all TSG customers. SystemCare²⁴⁷ will allow TSG’s expansive support team to focus on high-priority tickets during the day, ensuring all support queries will be resolved faster.

TSG’s Chief Technology Officer Paul Burns said of the improved offering: “Businesses are so reliant on technology now. If it fails, you need a solution immediately to avoid, or at least minimise, downtime.

“The concept of anytime, anywhere is a real driving force in business at the moment thanks to cloud services. We’ve extended this to our support to make sure our customers are always covered. If you choose SystemCare²⁴⁷, you’ll have remote access to our support desk around the clock.

“We know that this will benefit our non-247 customers too, because we’ll be able to schedule in routine maintenance or address their tickets out of hours, resulting in a more efficient service across the board.”

Why would you choose SystemCare²⁴⁷?

• You have people who work out of hours – for example if you’re in the leisure industry or you have shift workers
• Your managers have an ‘always-on’ attitude and need access to critical information around the clock
• Your business is international and operates over multiple time zones
• To keep your IT infrastructure running around-the-clock

Find out more about SystemCare²⁴⁷.