“We also trust the systems we have. Our clients demand a first-class service and therefore it is unacceptable if we have IT issues so obviously TSG must support us to ensure we meet their expectations.”
- Lesley-Jean, Business Manager, Construction & Engineering
If you thought all IT support services were equal, then TSG SystemCare will make you think differently.
Thanks to our highly experienced and talented team, our support solutions have evolved into the most sophisticated available, dealing quickly and efficiently with a staggering volume of calls and offering critical incident response within 30 minutes.
TSG SystemCare in Numbers
120,000 calls handled annually
22,000 issues detected and resolved proactively
Managing 19,000 end point and 3,500 servers
133 qualified engineers across desk and field support
More than 300 automated scripts
Over 60 reports available
Monitoring 70 separate elements
4 prioritised levels of response
The SystemCare Team
What matters most when you need support is knowing that the right people are available to help.
We're proud to say that it’s the people who put the care into SystemCare and that’s what really makes it stand above other IT service and support offerings.
The TSG SystemCare team is made up of highly trained field and helpdesk engineers and a dedicated escalations team.
They’re supported by a specialist team developing dashboards, reports and automated fixes to ensure issues are addressed proactively wherever and whenever possible.
Monitoring
TSG SystemCare monitors your servers, your PCs, your network and your devices 24 hours a day, seven days a week – and critically, your backups.
By tracking performance, we can maximise uptime and also provide key intelligence to support IT planning.
All too often, it can take as long to diagnose IT problems as it can to fix which is why TSG SystemCare also analyses a huge amount of data – more than 72 million logs every day – to pinpoint and highlight weak links and areas of vulnerability across your network.
It’s a level of support that few, if any can match, especially those offering white label monitoring solutions which lack the intelligence and insight of TSG SystemCare.
Dashboards
Sophisticated dashboards at our Network Operations Centre (NOC) identify issues that require attention and drive key priorities.
They’ve been developed by TSG SystemCare experts over the last decade and continue to evolve.
Fixes are applied automatically, remotely or where necessary by engineers deployed to your site within hours; typically before you’re even aware that there’s a problem.
It’s all about delivering the most appropriate response and resource quickly and efficiently to keep your users productive.
Reporting
Regular system reports keep you fully informed of your server uptime percentage and ensure that you understand any areas which are operating close to, or beyond, the limits of their capacity.
With TSG SystemCare reporting you’ll know that your backup routines are working, or alternatively how often the tape is missing from the drive, that licences are up-to-date and that people are adhering to IT policies that are in place to mitigate the risk of potentially damaging downtime and data loss.
As the IT landscape continues to evolve, TSG SystemCare not only looks after the day-to-day essentials but is also invaluable for strategic decision making.
