Gold-standard Microsoft CRM partner
With a Microsoft Gold competency in Customer Relationship Management (CRM) amongst our 10 gold accreditations, you know you'll be working with an industry-leading Microsoft CRM expert.
Why use a CRM system?
Properly implemented, deployed and managed, a CRM system will bring significant benefits to your organisation. It will help you manage your data, run your marketing campaigns, streamline your sales processes, prevent you losing customers to your competition and avoid missing out on new opportunities. It will make it easier for your salespeople to sell, improve customer service and a whole range of business processes in-between.
Above all, a modern, well-implemented CRM system will improve the effectiveness of your business across nearly all its key functions.
Why choose Dynamics 365 Customer Engagement?
Powerful out-of-the-box functionality to get you started quickly, with the ability to add sector-specific functionalities easily with additional modules
The cloud-based system means you can access key customer information and make informed decisions anytime, anywhere on PC, laptop, tablet or mobile
Seamless integration with hundreds of external services to integrate your core business systems
In-built business analytics and artificial intelligence, allowing you to make data-informed decisions
Streamline key business processes with intelligent workflows and functionalities to increase productivity
Subscription-based model reduces CapEx and makes the solution scalable with the flexibility to add/remove users
Define access requirements based on user role or job function, from the system-wide functionalities to the granular
D365 CE Customer Service overview and demo
We helped Silver Cross move from an older, legacy CRM system to an out-of-the-box Dynamics 365 Customer Engagement solution. Implementing D365 CE to refresh the company's legacy business application means Silver Cross' CRM solution is futureproof, scalable and easy to use. In addition, we're providing ongoing application support.
The Goldsmiths' Centre turned to TSG to upgrade its on-premise CRM 2013 system to Dynamics 365 CE. In addition to modernising The Goldsmiths' Centre's CRM platform with a move to the cloud, TSG experts were able to address the company's specific requirements around integration with its e-ticketing and membership module.
D365 CE Sales overview
As with all solutions in the modern Microsoft ecosystem, Dynamics 365 Customer Engagement comes with in-built artificial intelligence (AI) to allow you to better understand your customers, including building a customer satisfaction scote (CSAT) to let you know how happy your customers are.
D365 CE Customer Insights and Marketing overview
Why work with TSG on a Dynamics 365 CRM solution?
Microsoft Gold competency in Customer Relationship Management (CRM) – the highest accreditation
A consultative approach means we get to know your business to help you implement the right solution
Highly qualified CRM and D365 experts will help you get the most out of your investment to see a tangible ROI
ISO 9001-certified, meaning we use effective quality management procedures and can help you achieve compliance
Experience across all sectors with specialist expertise in a number of industries including social housing
Dedicated applications and CRM support team available to help you resolve any queries or answer burning questions
We use the Microsoft Dynamics platform to build sector-specific solutions for the rail and housing industries
Traveller is the sector-specific solution used by the majority of the UK's leading train operating companies (TOCs). We built Traveller on the Microsoft Dynamics 365 platform, using our extensive CRM expertise to design a solution which solves the key issues faced by TOCs including end-to-end delay repay, comprehensive case management and regulatory reporting.