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Sage support, training and consultancy

We're here to ensure your Sage system is always operating and accessible and to ensure you're getting the most out of your investment

Sage support

Your Sage solution is now in place. Now, you’ll need a support solution which ensures maximum uptime for your Sage system and a team of experts dedicated to helping you get the most out of your investment.

Why choose TSG’s Sage support services?

  • A dedicated Sage support team alongside our technical support team

  • Nationwide cover across England, Scotland and Wales

  • A Net Promoter Score of 75 – significantly higher than most industry averages

  • Over 25 years of experience in deploying, managing and supporting Sage solutions

  • Consistently outstanding customer feedback on our Sage Support Consultants

  • Expertise in technical support and Microsoft solutions, meaning we can support your Office 365 integration, too

A dedicated Sage support team

TSG’s highly accredited experts have been supporting Sage software solutions since its inception, meaning we know the systems inside out and can resolve any issues you might encounter.

What’s more, as one of the largest Sage partners in the UK, we’ve got a dedicated Sage support team to help you with all of your issues or queries about your Sage software.

Importantly, our people are great to work with. We have a Net Promoter Score (NPS) of 75 and we’re constantly being told how great our people are; check out some of our feedback below.

“TSG’s Sage Support Consultants are outstandingly helpful and are the reason why I would recommend TSG to a colleague, and the reason why we stay with TSG as our support provider. All your support staff have been very helpful.”

Sam, Partech Inc

“I had a simple enquiry regarding importing nominal codes in Sage 200. I spent a while on the Sage help but could not find the import template I wanted. Sandra understood my question immediately and emailed the template while we were still on the call, which saved me much manual inputting.”

John, ALS Laboratories

“The operator that resolved my call could not have been more helpful and was extremely patient with a 'non-tech' person on the other end of the line. She could see where I had the problems, took over my computer and solved them for me! Extremely efficient and knowledgeable.”

Maggie, Graveney School

Sage solutions we support

Types of support offered

  • Remote support

  • On-site support

  • Consultancy

  • Training

Sage training

Whether you’re interested in training on new features in your latest version of Sage 200cloud or Sage 50cloud or you need to upskill your staff in using existing functionality, we’ve got the training solution for you.

We offer Sage training on the following

  • New features

    Innovative functionalities such as Sage Bank Feeds and the Office 365 integration are only useful if utilised. We can train you on new features in your upgraded solution.

  • Existing functionality

    Need to train some new users on using Sage 200cloud or Sage 50cloud? We can offer a tailored training programme to get your new users up-to-speed

  • Refresher training

    Do you feel like your employees could benefit from some Sage refresher training? Again, we’ll tailor this training to your business requirements so your users are proficient

  • Specific modules

    If some of your employees require training on specific modules like Commercials or Bill of Materials, we can offer module-specific training.

Why choose TSG Sage training?

  • We’ve been working with Sage since its advent – that’s over 25 years

  • We can offer training remotely or in person – whatever works best for you

  • Staff training is at the heart of everything we do – so you can be sure you’re dealing with the most highly qualified experts for your own training

  • Like everything we do, the training is tailored to your business – so it includes everything you’ll need and nothing unnecessary

Sage consultancy

You’ve invested in your Sage software solution and, in addition to using it as a core application, you need to see a return on investment (RoI).

Thanks to the fact we’ve been working with Sage since day one and we’re continually upskilling our already highly qualified people, we’ll help you get the most out of your Sage solution.

  • Getting the most out of your Sage solution

    Our consultancy services will help you realise an ROI on your investment in Safe software. Not only will we help you utilise functionality which you may not be using to its full advantage, we’ll ensure this is all tailored to your business. Tell us what you want to achieve, and we’ll show you how you can do that using a combination of Sage and Office 365.

  • Utilising the Office 365 integration

    The Office 365 integration into Sage 200cloud and Sage 50cloud open up a number of possibilities to businesses who can unlock the value in both solutions.

    We’re the only Sage partner who also has unrivalled expertise in Office 365 – as evidenced by our 10 Microsoft Gold competencies and Preferred Partner status as a charter member of the SharePoint Business Applications Partner Program.

  • Streamlining processes

    Gone are the days of lengthy, manual and risk-prone processes involving data re-entry and physical documentation. Using a combination of your Sage 200cloud or Sage 50cloud solution and Office 365, we can help you revolutionise your processes to increase productivity.

    Many businesses don’t know where to start when it comes to revising business processes. That’s where TSG comes in.

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