We keep our finger on the pulse of technology changes so you don't have to. You don't have to understand the nuts and bolts of it, as long as it helps your business succeed; that's why it's our job to take care of the technology.
As a nationwide managed IT services provider, TSG has years of expertise in supporting the technology environments of organisations in the UK with local, national or international presence. We work as a trusted partner to help the businesses we work with achieve their strategic business goals through the innovative and best-practice use of technology. We understand that you may not care about the nuts and bolts of the technology you use, as long as it's fit for purpose and enables you to reach those strategic targets. That's why we'll take care of your infrastructure and applications to allow you to focus on core activities and adding value for your customers.
In order to design, build, and then implement and deliver a service, we think it is imperative that we first understand the specific needs, challenges, and aspirations of your business. Once we have a solid understanding of the journey our customers are on, we can then set about constructing a model that will deliver an environment capable of getting them there.
Working with you to maximise your investment in technology
Discovery-1
Discovery
We’ll help you unearth and understand your current state, challenges, and objectives from both a strategic and tactical perspective. We’ll then share our initial findings and suggest improvements to help you:
• Consolidate and reduce expenditure
• Adapt to and embrace a secure modern workplace environment
• Empower staff productivity through system uptime (availability), knowledge (training), automation, and support.
Design-1
Design
Taking the outputs from the Discovery session, we’ll work with your strategic and operational teams and the relevant experts across TSG to design your solution and then agree on an implementation and onboarding process that supports a smooth adoption for your organisation and people.
Deploy-1
Deploy
Physical implementation is one thing, however, TSG’s communication onboarding plan helps guide and support your people’s adoption to get the most out of your investment.
Develop-1
Develop
Our partnership doesn’t end here. Your dedicated Customer Success Manager will proactively develop the ongoing relationship by:
• Regularly reviewing performance
• Driving continual service development
• Identifying changes in the market
• Incorporating training to drive further value from your investment
Book your free consultation
Get started with a conversation with a member of our Service Design team.
We’ll share our experiences of working with organisations like yours to uncover greater value from your technology, capabilities, and resources to deliver modern platforms, process automation, and business insights.
Why use TSG as your technology partner?
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You’ll work with a technology partner that has genuine passion for the customer experience
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We build long term partnerships by working as an extension of your business
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We constantly look at developments in the IT world and then continuously upskill our staff
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We focus on business outcomes to enable your success
