Managed IT Support and Services

Managed IT Services delivered by a passionate team of highly qualified technology specialists.

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A great IT partner understands your organisation is unique 

Every organisation comes with its own set of challenges and company objectives that are unique to you. We don’t just copy and paste solutions from customer to customer – we sit down with you, get to know your organisation, and understand the obstacles that are preventing you from achieving the success you deserve. Then we look at how leveraging the right technology and services can help you overcome those challenges and unlock the potential of your business.

Partnerships drive success – that’s why we build a partnership with you through mutual trust and understanding of your needs. Whether it’s short or long-term IT support you need, TSG will stand shoulder to shoulder with you in building successful outcomes.

We don’t succeed unless you do. It’s as simple as that.

More than just outsourced IT support

Although you might be under the assumption that all you need is outsourced IT support, that’s not all you get with TSG. 

By working with TSG you’ll get: 

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A cost effective solution 

A fair value approach with services tailored to your specific outcomes

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Productivity and efficiency improvements 

Helping your business get the most from it's technology

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Specialist expertise from a highly accredited team

Our team have extensive knowledge and certifications to back them up

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Access to world class technologies  

Giving your team the best that the world of business technology has to offer

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Why TSG?

TSG is one of the UK’s leading IT partners, with numerous accreditations to our name. We have years of expertise helping businesses across a variety of industries including (but certainly not limited to) social housing, professional services and food & beverage. We work as your trusted IT partner to help you achieve your strategic business goals through innovation and best practice use of technology.

Sectors we specialise in

Proven expertise in specialist sectors & technologies

Still not quite sure if we’re the right IT support provider for you?

Take a look at our case studies and see how we’ve supported different businesses with their outcomes.

See how we've helped customers
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We build partnerships by giving you a dedicated point of contact

When you enter a partnership with us, you’ll be given a dedicated point of contact. They’ll be responsible for ensuring that your business is thriving with our support and getting exactly what it needs to go from strength to strength.

Meet Team TSG

One of the only IT support providers in the UK that can prove they’re world-class 

TSG has maintained an average NPS score of +80 for more than 2 years, which tells you all you need to know – we only provide the highest level of service for your organisation.

Learn more about our IT Support and Services. 

Enabling your organisation to get the most from your Microsoft technologies

At TSG, we don’t just give you the technology toolbox, we help you learn how to use it. As an accredited Microsoft Partner with a wealth of Gold Competencies, we’ve dedicated our resources to helping you get the most out of your Microsoft products. Ask about our training sessions here.

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Do you already have an IT team? Co-managed IT services are just what you need

Your existing IT team will need industry-leading tools in order to help your organisation succeed, and by partnering with TSG we’ll give you just that – and more.”. We act as an extension of your existing IT team, allowing them to use whatever resources we have available, whether that’s world class leading technologies or the knowledge of our in-house accredited IT specialists.

IT support for remote & hybrid businesses

We provide remote IT support for businesses so that no matter where they choose to work from, your people will always be connected.

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Discovery-1

Discovery

We’ll help you unearth and understand your current state, challenges, and objectives from both a strategic and tactical perspective. We’ll then share our initial findings and suggest improvements to help you:

• Consolidate and reduce expenditure
• Adapt to and embrace a secure modern workplace environment
• Empower staff productivity through system uptime (availability), knowledge (training), automation, and support.

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Design

Taking the outputs from the Discovery session, we’ll work with your strategic and operational teams and the relevant experts across TSG to design your solution and then agree on an implementation and onboarding process that supports a smooth adoption for your organisation and people.

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Deploy

Physical implementation is one thing, however, TSG’s communication onboarding plan helps guide and support your people’s adoption to get the most out of your investment.

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Develop

Our partnership doesn’t end here. Your dedicated Customer Success Manager will proactively develop the ongoing relationship by:

• Regularly reviewing performance
• Driving continual service development
• Identifying changes in the market
• Incorporating training to drive further value from your investment

Our Managed IT Support Services

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IT Support

Tailored IT support services designed to help you achieve your ideal outcomes

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Business Connectivity

Delivering reliable connectivity solutions to underpin cloud services

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Cloud Services

The future of your organisation's success is built on the cloud

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Cybersecurity

Giving you the best tools to protect your organisation from cyber attacks

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Disaster Recovery

Keep the lights on even if your system fails

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Infrastructure

Keeping your IT infrastructure strong so you can focus on the success of your organisation

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Remote Working

Strategic guidance and solutions that empower your employees to work more effectively, no matter where they are

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Telephony

Unified communications that future-proof your organisation

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Our Award-Winning Partnerships

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Book your free consultation

Get started with a conversation with a member of our Service Design team.

We’ll share our experiences of working with organisations like yours to uncover greater value from your technology, capabilities, and resources to deliver modern platforms, process automation, and business insights.

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