IT Support

Managing your applications through ticket management, strategic consultancy and employee training

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Delivering high quality outcomes through dedicated support

We pride ourselves on being an extension of your business; and further to that, we aim to deliver the best services possible, from the best team of people you could hope to work with. We know this journey isn’t a linear one and your business will be ever changing. That’s why we take an agile approach to understanding where you’re heading, what goals you’re aiming towards, and how we can support and empower you to achieve this. We make sure that you have access to the best tools from the most knowledgeable people on our team.

Get in Touch Managed IT Services
National IT Support (1)

Unlimited access to support teams with national coverage

If you have an immediate issue that needs fixing, our people will immediately jump on the issue and work to resolve it. This means we can resolve critical system failures whether you’re burning the midnight oil or while you’re asleep. We give you truly unlimited access to our support staff, so if your working hours are outside of traditional business hours and something goes wrong, our people will always be available to help you. Most of our teams are homebased, meaning that we're right around the corner in case you need us for a quick break-fix or issues stopping you from working. It's a complete IT support solution.

Customers have voted our support as 'World Class'

Our service desk boasts an NPS (Net Promoter Score) of 80+, making TSG a market-leader amongst managed IT support services providers. This puts us ahead of some the biggest global brands in the world, so you know we're serious about giving you the best team and tools for the journey ahead.

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TSG Projectcare

Bringing together a highly qualified team, clear and consistent methodology and the best tools available, TSG ProjectCare ensures enterprise level delivery for all projects. Transparency and accountability are central principles in ensuring all those involved in a project are perfectly placed to take the ownership and control required for successful outcomes. A dedicated point of contact, regular reporting and collaboration tools ensure everyone is fully informed and potential challenges are identified and rectified quickly and effectively. Above all, our aim is to build trust across the whole project team on every project.

Find out more about our services

Tailored around your needs, TSG managed services provide

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High-end 24/7 user support

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Fully qualified service desk agents

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Comprehensive monthly reporting

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Customised, resolution-based SLAs

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Service delivery framework with detailed reporting and executive sponsor

Security

Comprehensive security framework

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Comprehensive 24/7 proactive monitoring and support

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Hardware support and replacement

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Project planning and management

Case Studies

Case Study: Business Intelligence for Scape Student Living

Read more - Case Study: Business Intelligence for Scape Student Living

Case Studies

Case Study: Embracing IT managed services to drive business expansion for Chadwick Lawrence

Read more - Case Study: Embracing IT managed services to drive business expansion for Chadwick Lawrence

Case Studies

Case Study: IT environment modernisation to support business growth for Ian Macleod Distillers

Read more - Case Study: IT environment modernisation to support business growth for Ian Macleod Distillers

Get in touch

Speak to us today to learn how we can support you with your IT support needs

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