TSG System Care

We take care of your environment so you can focus on other important tasks. 

UK IT Services and Support That Keep Your Business Running

Your internal IT team can't be everywhere at once. When they're off sick, on holiday, or simply overwhelmed, who's keeping your business running?

Trusted by ambitious UK businesses, we provide comprehensive IT services and support alongside managed services that eliminate the friction and frustration currently eating up your people's time and budget. No more hoping your systems work - we make sure they do.

What is System Care?

Comprehensive IT managed support services that work when you need them.

System Care delivers complete IT management for organisations that can't afford downtime or IT drama. We take responsibility for your on-premises infrastructure, endpoint management, and user assistance so your team can focus on running operations.

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Proactive Monitoring

We spot problems before they disrupt your operations. Systems are monitored continuously, issues are identified early, and fixes happen before your team even knows there was a problem.

24/7 Support

IT challenges don't happen during convenient hours. Our UK-based team provides expert help when issues arise - hardware failures at 2am, network outages during month-end close, critical systems stopping exactly when you need them most.

Security

Enhanced security measures protect against cyber threats whilst ensuring your data stays safe. Small businesses face the same threats as large enterprises but rarely have the budget for dedicated security teams - we provide enterprise-level protection at a fraction of the cost.

Optimisation

We provision, build, monitor, and update the devices your people rely on to maintain peak performance and efficiency. Server optimisation, network performance tuning, and infrastructure planning that supports business growth instead of constraining it.

Disaster Recovery

Backup and disaster recovery solutions that actually work when disasters strike. Most businesses discover their recovery plans don't work when they need them most - we test ours regularly so you recover quickly instead of discovering your backup strategy was a wish list.

STARK Case Study Featured

System Care at Scale: STARK's 600-Site Infrastructure Migration

When STARK needed to migrate 13 brands across 608 UK branches, TSG delivered complete infrastructure management. We coordinated the rollout of new IT systems, built and deployed over 7,000 devices, and finished two weeks ahead of schedule.

Results delivered:

  • 608 branches equipped with new systems
  • 8,591 employees transitioned without disruption
  • 7,000+ devices procured, configured, and deployed
  • 2 weeks early completion

This demonstrates System Care's core value: handling complex IT infrastructure projects so you can focus on business operations, not technical logistics.

RGS Case Study Featured (2)

System Care in Education: Royal Grammar School's Digital Transformation

When Royal Grammar School Newcastle needed to put devices in the hands of 1,400+ students whilst modernising their entire IT infrastructure, they partnered with TSG for comprehensive System Care support. The challenge: deploy over 1,400 devices across two years, migrate from on-premises to cloud-first architecture, and support their internal IT team throughout the transformation.

Results delivered:

  • 1,400+ devices deployed to students and staff
  • 600 laptops set up in just 40 minutes per device using autopilot deployment
  • Complete cloud migration from on-premises file stores to Microsoft 365
  • Dedicated on-site support twice weekly to augment internal IT resources

This shows how System Care adapts to complex organisational needs: managing large-scale device deployments, infrastructure modernisation, and providing ongoing support that allows internal teams to focus on their core mission.

Managed IT Support

When something goes wrong with your IT, you need someone who understands what you're trying to achieve, not just someone reading from a script. Our UK-based team knows your operations, understands your systems, and provides solutions that work.

What makes us different: We ensure your IT runs smoothly and efficiently around the clock. Whether you need on-site or remote assistance, we provide the expertise you need without the overhead of building an internal IT team.

The result: Your people get back to productive work quickly when issues arise, and challenges get solved properly the first time.


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Carl has the requisite combination of business experience and technical expertise that enabled him to understand clearly what we needed and how to best provide that… It has been a pleasure of working with Carl and his team to get Transform Housing into the world of business intelligence and we look forward to further collaboration.

David and James, Transform Housing

We have used TSG as our managed service provider for nearly three years providing us with support for our devices, provision of an Azure server for our data management tool and helping us in our journey to Cyber Essentials accreditation. We are always ready to recommend them to our own customers, their service is good and the account management service has been brilliant.

Claire Bayliss (Chief Operating Officer), 3C Consultants

Our experience of TSG training was informative, easy to follow and user friendly. The training TSG delivered to the team was relevant, factual and to the point. TSG provide training on Microsoft 365 that is useful and clear to follow for everyone. We found working with the training team at TSG was straightforward. Thank you!

Fiona MacDonald (Learning & Development Partner), Blue Triangle

The training TSG delivered to our team was fantastic, our staff found the bite size training engaging and relevant.

Leigh Pettigrew (IT Officer), Prospect Housing

TSG delivered a well-prepared learning experience for the Altomed team helping us to enhance our collaboration and understanding of Microsoft teams, SharePoint, and OneDrive.

Fecility Jones (Product & Marketing Manager), Altomed

Our experience of TSG training was incredibly positive. The sessions were well prepared and accommodated various levels of experience and knowledge. TSG provide training on Microsoft 365 that helps to unlock its full potential to work more effectively and efficiently. We found working with the training team at TSG was a pleasurable experience as they really listened to what we wanted and took control of organising the various sessions.

Amanda Mayes (Operations Director), Magus Wealth

How TSG Can Help

Comprehensive IT management for growing UK companies.

Most organisations struggle with IT challenges that drain time, money, and productivity. Sound familiar?

If you're struggling to recruit or retain the right IT skills on your internal team...

If your recent cyber assessment highlighted gaps you need to address urgently...

If you have a backlog of infrastructure modernisation work that needs doing...

If you want to improve the quality and responsiveness of IT support your people receive...

Get in touch with our team about our managed IT solutions. We'll show you exactly how to transform IT from a cost centre into a competitive advantage.

Why UK companies choose TSG for IT management:

Proven track record with UK businesses who trust us with their IT infrastructure
85 NPS score - our clients genuinely recommend our managed solutions
UK-wide coverage with 4-hour response times to mainland UK
Microsoft Gold Partner with full enterprise certifications
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Transform unpredictable IT costs into manageable monthly expenses.

Professional IT managed support services cost less than the business disruption from system failures and the overhead of building an internal IT team that can handle everything you need.

Ready to Stop Fighting Your IT? Your IT Should Enable Growth, Not Limit It

Get your IT infrastructure assessment - see exactly what professional IT managed support services mean for your business.
 
Most businesses know their IT could work better but don't know where to start or what improvements will cost. Our assessment shows you the practical steps, realistic budgets, and business benefits of professional IT services and support.
No technical jargon, no sales pressure - just clear recommendations that help you make informed decisions about your IT future.
You can keep hoping your current IT setup doesn't break at the worst possible moment, or you can work with IT professionals who ensure your technology supports your business ambitions.
 
Our IT services and support customers operate more confidently because they have:
Reliable IT infrastructure that works consistently, not just most of the time
Expert IT managed support services that solve problems quickly instead of creating new ones
Proactive monitoring that prevents issues rather than just responding to them
The question isn't whether you need better IT services and support - it's whether you want to keep gambling with business disruption or invest in reliability.
 
Come meet our people. Make up your own mind.

Interested in Working with TSG? Speak to Us Today!