Tell us about your career so far – any education, previous roles, and how you came to be at TSG
I spent more than 20 years in the Coatings industry before joining TSG, I was incredibly fortunate to work in a global company that encouraged personal development, which meant I was able to travel the world and gain an education at the same time. My early years were spent working in Manufacturing and Logistics, following that I spent 4 years working in the IT team where I had my first experience of rolling out a CRM system. That led me into Marketing and Communications where I spend over 12 years. Coming to work at TSG seemed like a perfect fit, it offered me the chance to use the skills and knowledge I had gained over my career, putting them to use firstly as a Change Manager then more recently in Customer Experience where I get to combine my Marketing, Communications and IT experience.
What is the most rewarding part about your role and working at TSG?
The feedback we get from our staff and our customers helps to drive what we do and how we do it, so seeing people advance because of this is by far the most rewarding part of my role. TSG puts a lot of emphasis on ensuring that its people are able to make the most of their abilities and through both training and opportunity; it is fantastic to see people develop, take up new roles and responsibilities and gain new skills. This has obvious benefits for both TSG and our customers, we get highly skilled and accredited staff and the customer gets to access that and work with people at the top of their profession.
What do you think is the most innovative piece of technology to date?
The battery; the battery has been around for over 200 years but the advances in battery tech over the last 20 years have unleashed its true potential. We can now power everything from laptops and smartphones to cars with clean affordable electricity. When I think back to my first laptop it weighed nearly 6kg, 2kg of that being the battery that would only last 1 to 2 hours, most modern laptops now are not even close to half of that weight and can happily cope with 4 to 6 hours of use.
What does the future of technology look like to you?
For me Quantum computing is the future of technology, breaking the barriers of 1s and 0s enabling computers to run various calculations at the same time, this will change everything and speed up what can take hours and even days to minutes and seconds. The applications of this are endless but the power it will unlock will be almost unfathomable in today’s world. If we think the pace of change now is fast consider that most smartphones are 120 million times faster than the tech that put a man on the moon, if you consider the technological change that has come since the 1960s and apply that ahead to quantum computing, then the possibilities are virtually limitless.