Meet the people that make TSG a great organisation to work with. With years of experience behind us, #TeamTSG is ready to support you in your journey to success.Back
Head of Customer Success
Tell us a little bit about your role here at TSG and how you help to support our customers
I’m Head of Customer Success here at TSG. I have been taking care of customers across a variety of sectors for the past 38 years and I joined TSG back 2003. I am based in North Northumberland close to our TSG HQ and over the last 17 years I have worked in a variety of roles covering operations, customer care, commercial and sales.
I pride myself on the excellent relationships I build with my customers. I will always be honest, so we can build a long lasting, trusted partnership. Any time our customers have a query I will always listen ahead of considering solutions, I am here to support so that they do not have to worry. The most important thing is that they are getting the right return on their technology, and that it is delivering as required for their business.
What do you enjoy doing when you’re logged off from work?
When I am not busy supporting our customers, my time is taken up running my working stock farm which consists of sheep and cattle, I also train working dogs and ride horses competitively. In addition to this I am an active member of the Independent Monitoring Board for HM Prisons which I really enjoy.