IT Support for Newcastle and Gateshead

Our managed IT services and support help businesses like yours in the North East drive growth, stay secure, and keep teams productive.

Reduce risk, control costs, and drive growth with our managed IT support

Your internal IT team is drowning. They’re good people, but they’re stretched thin and don’t have the tools to do the job efficiently. The friction and frustration this creates is often underestimated because it builds quietly until it becomes a real barrier. CFOs feel the financial pressure, CTOs see technical debt creeping in, and IT Directors lose time to constant firefighting.

We take this pressure away by augmenting your team. We handle all device management from purchase to replacement, along with end-user support, so your IT specialists can focus on strategic priorities that move your organisation forward.

The truth is simple. Most internal teams can’t provide consistent, high-quality service because they don’t have enterprise-grade tools. That’s not their fault. Our role is to remove the friction and free up your resources so you can focus on what drives the business forward. This gives you a more stable environment, stronger resilience, and clearer visibility across your managed IT infrastructure.

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System Care

We provide support to your on-premises infrastructure.

If you need help with your on-premises systems, you need System Care rather than general managed IT support. We take care of your IT estate, updating PCs and servers to maintain security and maximising the service life of your IT assets. This gives IT Directors a more stable environment, supports CTO planning, and offers CFOs clearer asset value over time.

Cloud Care

We provision, configure, support, and manage a range of cloud services.

Need help migrating to the cloud? Or need a hand overseeing your cloud subscriptions? Our Cloud Care service monitors and optimises your cloud software to minimise spend and improve efficiency. This supports organisations in Scotland that want more predictable cloud costs, stronger managed IT hosting, and better visibility across their cloud estate.

Cyber Care

We monitor, respond, and manage threats to keep our customers safe.

Looking to improve your cyber health posture? Our Cyber Care service constantly checks your systems for suspicious activity and helps you reduce risk. We monitor, respond, and manage threats on your behalf, which strengthens your organisation’s resilience, supports your cyber strategy, and forms an important part of your wider IT disaster recovery service planning.

Case Study: Supporting Royal Grammar School on the Path to Digital Learning Excellence

For Royal Grammar School Newcastle, the vision was simple. They wanted every child to have a device. This meant deploying more than 1400 devices to students over two years.

In April 2022, RGS partnered with TSG for local IT support. Through Microsoft 365 and Azure, RGS and TSG have worked together to drive the school’s digital transformation and support a safe, scalable learning environment.

Read the case study

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Clients We Work With

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Our Microsoft Designations

Carl has the requisite combination of business experience and technical expertise that enabled him to understand clearly what we needed and how to best provide that… It has been a pleasure of working with Carl and his team to get Transform Housing into the world of business intelligence and we look forward to further collaboration.

David and James, Transform Housing

We have used TSG as our managed service provider for nearly three years providing us with support for our devices, provision of an Azure server for our data management tool and helping us in our journey to Cyber Essentials accreditation. We are always ready to recommend them to our own customers, their service is good and the account management service has been brilliant.

Claire Bayliss, Director

BioPhorum set out to radically improve our member experience as well as reduce our operational overhead. Our catch phrases were "delight customers" and "manage at scale". TSG supported BioPhorum on a multi-year journey to deliver a Microsoft platform solution which has met its first round of objectives and continues to provide a flexible platform for ongoing change within the business.

David Reinhardt, Head of IT & Platform One Project Manager

Overall, the transition to the Cloud was seamless and, for the majority of colleagues, almost imperceptible - which is always a good measure for any IT project. We really appreciate the ease and simplicity of logging on to and using the Azure Virtual Desktop. Working remotely has never been easier.

Chris Watkins, IT Lead