IT Support for Newcastle and Gateshead

Our managed IT services and support helps businesses like yours in the North East drive business growth and success.

Reduce risk, control costs, and drive growth with our managed IT support

Your internal IT team is drowning. They're good people, but they're stretched thin and don't have the tools to do the job efficiently. The friction and frustration this causes is often underestimated.

We take this away by augmenting your team. We handle all device management – from purchase to replacement – plus end-user support, so your IT can focus on strategic priorities.

The truth is simple: most internal teams can't provide consistent, high-quality service. That's not their fault – they lack the enterprise-grade tools needed. We eliminate the friction and free up your resources to focus on what drives your business forward.

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System Care

We provide support to your on-premises infrastructure.

If you’re needing help with your on-premises systems, you need System Care not managed IT support. We take care of your IT estate updating PC’s and servers to maintain security, maximising the service life of IT assets.

Cloud Care

We provision, configure, support, and manage a range of cloud services.

Need helping to migrate to the cloud? Or need a hand overseeing you cloud subscriptions? Our Cloud Care service monitors and optimises your cloud software.

Cyber Care

We monitor, respond, and manage threats to keep our customers safe.

Looking to improve your cyber health posture? We monitor, respond, and manage threats to keep our customers safe. Our Cyber Care service constantly checks your systems for suspicious activity.

Case Study: Supporting Royal Grammar School on the Path to Digital Learning Excellence

For Royal Grammar School Newcastle the vision was to put a device in the hands of every child. Which would result in the deployment of over 1400 devices to students over a two-year period. In April 2022 partnered with TSG for local IT support.

RGS in partnership with TSG have used the Microsoft 365 platform and Azure subscriptions to drive the school’s digital transformat

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Clients We Work With

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Our Microsoft Designations

Carl has the requisite combination of business experience and technical expertise that enabled him to understand clearly what we needed and how to best provide that… It has been a pleasure of working with Carl and his team to get Transform Housing into the world of business intelligence and we look forward to further collaboration.

David and James, Transform Housing

We have used TSG as our managed service provider for nearly three years providing us with support for our devices, provision of an Azure server for our data management tool and helping us in our journey to Cyber Essentials accreditation. We are always ready to recommend them to our own customers, their service is good and the account management service has been brilliant.

Claire Bayliss, Director

BioPhorum set out to radically improve our member experience as well as reduce our operational overhead. Our catch phrases were "delight customers" and "manage at scale". TSG supported BioPhorum on a multi-year journey to deliver a Microsoft platform solution which has met its first round of objectives and continues to provide a flexible platform for ongoing change within the business.

David Reinhardt, Head of IT & Platform One Project Manager

Overall, the transition to the Cloud was seamless and, for the majority of colleagues, almost imperceptible - which is always a good measure for any IT project. We really appreciate the ease and simplicity of logging on to and using the Azure Virtual Desktop. Working remotely has never been easier.

Chris Watkins, IT Lead