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Managed IT services

A bespoke combination of services, strategically aligned with your business priorities

"TSG offered experience and support for a range of business applications and infrastructure services and proved it was capable of managing this transition for us. We continue to benefit from its helpdesk support and we're working closely to scope further developments in our core applications."

- Dave, Finance Manager, Recycling

Why choose TSG as your managed IT services partner?

Our managed services offering is completely tailored to your organisation to ensure alignment with your strategic business goals, supported by a comprehensive service delivery model.

Tailored around your needs, TSG managed services provide:

  • High-end 24/7 user support

  • Fully qualified service desk agents

  • Field support teams with national coverage

  • Comprehensive monthly reporting

  • Customised, resolution-based SLAs

  • Service delivery framework with detailed reporting and executive sponsor

  • Architectural roadmapping

  • Best practice ITIL-aligned processes tailored to your environment

  • Comprehensive security framework

  • Comprehensive 24/7 proactive monitoring and support

  • Hardware support and replacement

  • Network support

  • Project planning and management

  • Backup, replication and disaster recovery

  • Managing our suppliers

  • Continual service improvement

  • Technology as a service offering

Why is my technology platform important?

Operating an outdated technology platform is guaranteed to result in downtime. We can help you understand what your business can achieve if you get your technology right.

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I’ve found TSG’s people to always be highly skilled and approachable, but their distinguished levels of service are something you don’t come across very often.

- Dan, Head of IT, Chadwick Lawrence

Understanding your business

By understanding our customers’ challenges and aims, we’re able to create efficiencies, automate processes and build valuable insights.

Application services

From finance and commercial systems to customer engagement, productivity to data analytics, TSG boasts a comprehensive and unrivalled combination of application services.

Our experts are just as comfortable integrating with third-party solutions as they are building end-to-end solutions.

As technology continues to evolve, we aim to build low or no code solutions that make enterprise-level functionality affordable.

Collaboration, mobility and always-on access have become the norm and these key principles underpin our approach.

It’s all about people

Our service desk boasts an NPS (Net Promoter Score) of 75, making TSG a market-leader amongst managed IT services providers. Our sentiment score puts TSG in Rant and Rave’s global top 10 at number 7.

So, when your people call our people they know they can expect a prompt, courteous, friendly and knowledgeable response; every time.

That’s because we invest heavily in our people so they can stay one step ahead, which in turn, means your business is always one step ahead too.

Industry awards and recognitions

  • 10 Microsoft Gold competencies

  • One of only 5 Sophos Select Partners

  • Sage Strategic Partner

  • Gamma Platinum Partner

  • Charter Member of the SharePoint Business Applications Partner Program

  • Sophos SMB Partner of the Year - 9 years running

  • Multiple Datto Partner of the Year awards

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