"TSG offered experience and support for a range of business applications and infrastructure services and proved it was capable of managing this transition for us. We continue to benefit from its helpdesk support and we're working closely to scope further developments in our core applications."
- Dave, Finance Manager, Recycling
Why choose TSG as your managed IT services partner?
Our managed IT support services are perfectly tailored to your organisation. We align our services with your strategic business goals, supported by a comprehensive service delivery model. After working with TSG and receiving essential IT support, you will be delighted with your digital transformation and business intelligence outcomes.
Tailored around your needs, TSG managed services provide:
High-end 24/7 user support
Fully qualified service desk agents
Field support teams with national coverage
Comprehensive monthly reporting
Customised, resolution-based SLAs
Service delivery framework with detailed reporting and executive sponsor
Best practice ITIL-aligned processes tailored to your environment
Comprehensive security framework
Comprehensive 24/7 proactive monitoring and support
Hardware support and replacement
Project planning and management
Backup, replication and disaster recovery
Managing our suppliers
Continual service improvement
Technology as a service offering
I’ve found TSG’s people to always be highly skilled and approachable, but their distinguished levels of service are something you don’t come across very often.
- Dan, Head of IT, Chadwick Lawrence
Understanding your business
By understanding our customers’ challenges and aims, we’re able to create efficiencies, automate processes and build valuable insights.
From finance and commercial systems to customer engagement, productivity to data analytics, TSG boasts a comprehensive and unrivalled combination of application services and IT support.
Our experts are just as comfortable integrating with third-party solutions as they are building end-to-end solutions.
As technology continues to evolve, we aim to build low or no code solutions that make enterprise-level functionality affordable.
Collaboration, mobility and always-on access have become the norm. These key principles underpin our approach.
It’s all about people
Our service desk boasts an NPS (Net Promoter Score) of 75, making TSG a market-leader amongst managed IT support services providers. Our sentiment score puts TSG in Rant and Rave’s global top 10 at number seven.
So, when your people call our people they know they can expect a prompt, courteous, friendly and knowledgeable response; every time.
That’s because we invest heavily in our people, so that they can stay one step ahead. In turn, this means your business will always be always one step ahead too. Contact our team today to find out more about our unrivalled services.
Industry awards and recognitions
10 Microsoft Gold competencies
One of only 5 Sophos Select Partners
Sage Strategic Partner
Gamma Platinum Partner
Charter Member of the SharePoint Business Applications Partner Program
Sophos SMB Partner of the Year - 9 years running
Multiple Datto Partner of the Year awards