If your team answers customer calls, you're running a contact centre whether you call it that or not. And if you're still using fragmented systems and manual processes, you're losing money and frustrating customers.

Who Should Join

Operations directors, service desk managers, anyone running customer facing services with multiple agents. Particularly relevant if you're on Dynamics, Salesforce, HubSpot, Zoho, or stuck on legacy systems like 8x8 or Mitel.

The Problem

Your team's switching between multiple systems to answer basic questions. Customers repeat themselves on every transfer. Call queues are growing. You're paying people to do work that should be automated. More importantly, you’re loosing key a key data point in your business analytics.

What You'll See

Warren and a Microsoft specialist will walk through demos showing:

• AI-powered call handling and intelligent routing
• Real-time transcription so customers never repeat themselves
• How sentiment analysis flags calls that need escalating
• Teams plus Contact Centre working with your existing CRM
• Efficiency gains organisations are achieving

No sales pitch. Working demonstration of technology that's transforming customer service operations.

What You'll Walk Away With

Clear understanding of whether this fits your operation, what implementation looks like, realistic costs and timelines, and what a Contact Centre Assessment involves.

If you're responsible for customer service and still relying on fragmented systems or legacy technology, you need to see this.

What Happens Next

Grab the opportunity to book a Contact Centre Assessment with Warren. We'll look at your current setup, identify where you're losing time and money, and map out what an implementation would look like. Or schedule a 1:1 with Warren to talk through your specific situation.

No pressure. Just honest conversation about whether this makes sense for your business.