Customer Relationship Management (CRM) for housing associations

Join TSG’s Senior D365 CE Consultant, Matt Collins-Jones, and Microsoft's Simon Farrell, a Customer Engagement Specialist for Dynamics 365, for our latest informative webinar tailored to the social housing sector.

You may also recognise our Office 365 and housing expert, Tony Hughes, who will be introducing the webinar and on standby to help answer all of your questions

TSG's CRM team is responsible for designing and building innovative solutions using the Microsoft Dynamics 365 suite, and has deployed countless CRM systems for our customers across various industries including housing.

This webinar will centre around a demonstration of Microsoft’s cutting-edge Dynamics 365 Customer Engagement (CE) software; starting out with the basics of the platform, before taking you through a customer journey from initial enquiry to examples of customer service interaction.

Webinar agenda

  • D365CE – What is it? What can it do?
  • D365CE for housing – Sales module demo
  • D365CE for housing – Customer Service module demo
  • Integration capabilities
  • Q&A

Our webinars are developed to suit all knowledge levels and audiences - get the information you need without the jargon.

Whether you’re looking for an innovative way to streamline your sales processes, or a more efficient and compliant approach to recording vital information about your customers, join our FREE webinar on Tuesday 1st October for the latest knowledge you need to stay one step ahead and, ultimately, improve the service you provide to your tenants.

Microsoft Dynamics 365 Customer Engagement is a comprehensive customer relationship management (CRM) solution that can help you streamline and manage your processes, make smarter decisions and accelerate growth.

TSG holds a fantastic 10 Microsoft Gold competencies, including Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM), meaning we're perfectly placed to take care of your D365 solution.

We’re working with housing associations across the UK to deliver ground-breaking solutions, whilst helping you get the most value out of your technologies and work more efficiently.

This webinar is just one of many housing specific webinars we have coming up in our events calendar, with sessions covering EDRM, Microsoft Teams telephony and security in Office 365 due to be released over the next few weeks – keep your eyes peeled on our events page for more information.