TSG AI Practice
WHEREVER YOU ARE WITH AI, WE'LL GET YOU FURTHER.
Training for people taking their first steps. Architecture for businesses ready to scale. Agents that pay for themselves, and the governance to prove it.
 
 
Stage 01: AI Ready
GET AI READY WITH FREE TRAINING FROM TSG AI ACADEMY
Before you point AI at anything, your people need to know what they're doing and your data needs to be locked down. TSG AI Academy will build confidence and AI Care will keep your data safe.
3 months free*
*For TSG Customers
Your people · first 3 months free
TSG AI Academy
A six-month programme that moves your leadership team from AI curiosity to measurable outcomes.
 
AI readiness assessment, including your data foundations
Executive "Art of the Possible" workshops
Role-based training and adoption support from month three
Claim your 3 free months →
Your data · delivered through OneView
AI Care
Every business has a handful of crown jewels. Financial data, customer records, contracts, pricing, intellectual property. AI Care answers three questions about them, in order.
01
What are your crown jewels?
The information the business genuinely runs on, identified and mapped, separated from the noise of everything else you store.
02
Who can get to them?
Years of inherited permissions, shared folders, dormant accounts and privileged access, laid plainly. Most organisations are surprised.
03
Are those people using AI?
Where sensitive access and AI adoption overlap. That overlap is where governance risk actually lives, and it’s the bit nobody can see.
Visibility before governance
You can't manage AI use you can't see. AI Care gives you the evidence first, then you decide what's worth spending on controls, compliance and training.
 
 
Stage 02: AI Architect
YOUR TSG AI ARCHITECT WILL HELP YOU SCALE
The people who can design this properly aren't on the market, and the few who are available cost more than the project itself. Through TSG you get one on a fractional basis who already knows your estate, because we run it.
Built for security, scale and audit
Architecture designed from day one for the volumes and scrutiny that arrive later, not retrofitted once it breaks. That means access controls, audit trails and data governance are part of the build from the first line of code, not bolted on when a customer or regulator asks how it works.
Business-level return (ROI)
Measured at the level a board cares about, in pounds and business outcomes, not just hours saved per person. We track what the system changes for the business overall: cost avoided, revenue protected, risk reduced, so the numbers hold up when they're presented upstairs.
Getting people to use it confidently
Change management is built in from the start. That covers training, clear documentation and a point of contact for questions once the project team moves on. The new way of working sticks after we leave the room.
What AI really costs at scale
AI tools bill by usage, and that cost climbs fast once volume increases. What looks affordable in a pilot with a handful of users can look very different once it's running across the whole business. We model that real cost before you commit, based on your actual volumes, not after it turns up on an invoice.
Talk to an architect →
 
 
Stage 03: AI Agents
WE'LL BUILD YOUR IDEAL AI AGENTS
A chatbot answers. An agent acts.
Give an agent a goal and access to your systems, and it works through the steps on its own: pulling the data, making the call, updating the record, and flagging what genuinely needs a person.
The useful question isn't whether you need agents. It's which of your processes are repetitive, rule-bound and well documented enough to hand over safely.
Every agent we build has
 
01
 
Defined permissions
The agent reaches exactly what it needs and nothing more.
02
 
An audit trail
Every action logged, so you can show what happened and why.
03
 
A human check
Where it matters, a person signs off before anything commits.
04
 
A cost per run
Visible from the first day, so the business case stays honest.
An agent isn't a one-off build. Processes change, so we tune and maintain them, and keep the cost per run visible as the estate grows.
Complimentary assessment
Twenty-four hours of our time, on us.
You get a written view of which processes are worth handing to an agent, which aren't, and what each would cost to build and run. No charge, no obligation.
Ask about the assessment
Agents we are building
Check out the agents we are building for ourselves and our customers.
Before an AI agent reaches your business, it's already been put to work in ours. We build, test and use our own agents every day, giving you confidence that the solutions we deliver are practical, reliable and ready to create value. 
In build
Renewal and churn predictor
Flags at-risk accounts before they leave. Our first agent on Azure AI Foundry.
In design
Quarterly service review writer
A single review costs a consultant up to three hours, across roughly 550 customers.
In design
Call to CRM summariser
Turns every recorded customer call into a confirmed summary and set of actions in the CRM.
Scoping
Agentic document management
Capture, classification and retention, handled end to end as a product.
The layer underneath
AI Care
Reports what each agent costs, what data it touched and whether it worked.
Who you'll talk to
Meet TSG's AI Experts
They lead the practice, backed by the data engineers, security specialists and Microsoft, Sage and Pegasus consultants who already look after your systems. 
Klemens Stelk
Klemens Stelk
Director of Agentic AI, practice lead
 Klemens joined TSG as Director of Agentic AI to help scale the momentum already building in agentic AI, both inside the business and for customers. His focus is sharper execution, sensible standards, and the operational backbone to turn AI into simple, valuable outcomes. 
Daniel Kirkbright
Daniel Kirkbright
People Development Manager, leads the AI Academy
 Daniel Kirkbright is TSG's People Development Manager and leads the AI Academy, helping businesses move their teams from AI curiosity to confident, everyday use. He runs the readiness assessments, executive "Art of the Possible" workshops, and role-based training that make adoption stick. 
 
 
Start here
START WHERE YOU ARE. WE'LL TAKE IT FROM THERE.
One conversation is enough to know which stage you're at and what the next three months should look like. If you're already building agents, ask about the complimentary assessment.
Team TSGService excellenceShared growth
 
 
 
 
 
 
 
 
Get in touch
Tell us where you are with AI.
Whichever stage you're at, the right person from the practice will get back to you.