The Transformational Impact of Technology on Knowledge Management and Customer Service
Date: 23rd September 2016
Time: 8.30 for 9am to 11am
Venue: TSG Glasgow, Murdostoun House, Linnet Way, Strathclyde Business Park, Bellshill, ML4 3RA.
Following a recent presentation at the Housing Technology Conference, we were delighted that national housing association Home Group wanted to share the transformational impact that TSG's solutions made, leading to significant savings in training for customers services operators and reduction in error rates. Having already shared the story at our Snow Hill office in London, the next stop for this informative session is at our Bellshill office in Glasgow.
Here's a sneak preview of Home Group's Knowledge Manager, Michael McGuigan taking us through the solution from the London Event
Based on Microsoft SharePoint, the solution combines sophisticated knowledge management with workflows and process automation and underpinned Home Group’s success at the 2015 National Contact Centre Awards, named as Team of the Year, and also the 2016 Directors' Club Awards.
TSG’s SharePoint experts will also introduce innovative new technologies including TermSet and BoardPack which are set to revolutionise management of large and complex knowledge, data and document sets.
If you would like to find our more about the great solution implemented for Home Group then take a look at our Case Study and Video.