What's Working in Housing: Copilot and TSG Academy | Free Webinar

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About This Webinar

Most housing associations know they should be doing something with AI. The board is asking about it. The sector press is full of it. Microsoft has built Copilot into the tools your teams already use every day. But knowing Copilot exists and getting real value from it are two very different things.

The gap between buying licences and changing how people work is where most organisations stall. Without a clear readiness assessment, a structured rollout, and the right training, Copilot becomes another tool your team pays for but barely touches.

This session is about closing that gap. Daniel Kirkbright, People Development Manager at TSG, will walk through what Copilot readiness looks like, share a real example of a housing association that's adopted it successfully, and show how TSG Academy supports teams to build confidence and make AI part of their daily workflow.

Agenda

10:30

Welcome and introduction

10:35

What Copilot readiness looks like and where most organisations stall

10:42

A housing association's Copilot journey and what it changed

10:50

Building confidence and driving adoption with TSG Academy

10:55

Key takeaways and your next step

What You'll Learn

What Copilot readiness looks like and how to assess where your organisation stands

How a housing association adopted Copilot and the difference it made

Practical, everyday Copilot use cases across Microsoft 365

How TSG Academy helps your team build confidence and make AI stick

Who Should Attend

CEO Head of ICT ICT Manager Operations HR / L&D

Your Hosts

Daniel Kirkbright

People Development Manager

Daniel works with UK organisations to develop their people and technology skills through AI, Microsoft 365, and people-centred approaches. He leads this session, covering Copilot readiness, practical adoption, and how TSG Academy supports teams to build real confidence with AI.

Sammy Murray

Customer Success Director | Housing

Sammy works directly with housing association customers, understanding their operational challenges and connecting them with the right TSG expertise. She co-hosts the session and leads the Q&A.

Irenee Yule

Customer Success Director | Housing

Irenee supports housing associations across TSG's portfolio of services, bringing sector knowledge and a practical understanding of what housing teams need from their technology. She co-hosts the session alongside Sammy.

Next in the Series

What's Working in Housing: Contact Centre Transformation with Warren Free

Date:Thursday 14th January 2027

Time:10:30 GMT

Duration:30 minutes

Format:Online Event

Registration page coming soon