Choosing a Pegasus Opera 3 Partner: What Actually Matters 

Disconnected system or disconnected support? Both wreck businesses. Whether you're implementing Pegasus Opera 3 for the first time or fixing a botched implementation, your partner choice matters more than the software choice. 

Choose badly, and you'll regret it. Choose well, and your system becomes a business asset. 

The Real Cost of the Wrong Partner 

Over the lifetime of any business system, support costs often exceed the initial software investment. Poor support frustrates staff, creates business friction, and encourages dangerous workarounds that become standard practice. 

The right partner ensures your Pegasus deployment works for your business - not just at go-live, but when you're three months in, and your finance team needs help with month-end reporting. A bad partner leaves you reading documentation yourself. 

What Bad Partner Selection Actually Costs 

Failed implementations cost UK businesses 2-3x the initial budget. Get the partner choice wrong, and you'll pay that again - possibly twice - to fix it. Switch partners mid-project? Budget 50% of your original investment just to get back on track. 

The bigger cost doesn't show on your P&L. Your finance team builds spreadsheet workarounds because the system isn't configured properly. Month-end takes longer. Reports need manual reconciliation. These inefficiencies compound monthly. 

The Hidden Costs 

Manual workarounds become standard practice. Finance teams duplicate data in spreadsheets because the system setup is wrong. Staff avoid features because nobody trained them properly. Month-end processes take twice as long as they should. 

Inadequate support exposes your business to compliance failures and security vulnerabilities. The result? Fines, data breaches, reputational damage. 

What Good Pegasus Opera 3 Partner Support Looks Like 

Structured Implementation 

A structured implementation follows a recommended setup order. Configure foundational elements first through System Manager Setup, then build out core modules like financials, payroll, and CRM in sequence. 

Why does this matter? Because dependencies handled in the wrong order create expensive rework. Structured implementations typically take 8-16 weeks, depending on your business complexity. Ad-hoc implementations skip critical planning, often dragging out to 12-24+ weeks with higher failure rates. 

Training That Works 

If your IT partner isn't training your people properly, find someone better. 

Proper training means your finance team knows what they're doing. TSG Academy delivers training through self-paced online courses and live sessions - remotely and on-site. Results: finance staff close books faster, generate accurate reports, and resolve common issues themselves. 

Technical Support That Separates Issues Properly 

When something breaks, you need someone who knows whether it's a Pegasus configuration error or a server problem. The wrong team wastes your time and money. 

Software issues are Pegasus problems: financial module errors, payroll failures, CRM glitches. Infrastructure issues are IT problems: server failures, network outages, and database connections. The right team fixes it fast. The wrong team bounces you between departments. 

How to Evaluate Pegasus Opera 3 Partners 

Now you know what good looks like. Here's how to identify it in partner conversations. 

Ask About Their NPS Score 

The best way to determine support quality is by asking about the partner's NPS score. If they don't measure NPS, walk away. If their score is less than 20, that tells you everything you need to know. 

Check Who Really Knows Pegasus 

Ask about hands-on experience. How many support desk staff have implemented Pegasus? Experience matters. Ask the question, because those are the people you'll need to turn to for help. We advise you to go and meet them. 

Look for Sector Experience 

What most businesses get wrong is choosing partners who claim they support everything. A manufacturer implementing Pegasus needs a partner who understands bill of materials, production scheduling, and inventory management. 

Sector-experienced partners configure your system based on industry best practices and anticipate compliance needs (like CIS for construction) without you explaining them. They also know how Pegasus can be customised for your specific processes. 

Red Flags When Choosing a Pegasus Partner 

Watch for these warning signs. Any one of them should make you walk away. 

Partners who promise everything. If a partner claims they can do it all, run. Overselling comes with unrealistic timelines, suspiciously low pricing, and claims like "we can customise anything". A proper partner tells you straight what's possible and what isn't. 

Generic IT companies. Generalist IT firms often lack depth in specialist ERP systems. Without hands-on Pegasus experience, they're figuring things out as they go. Ask: How many Pegasus customers do you currently support? What certification levels do your consultants hold? A genuine specialist has clear answers. 

Poor communication during sales. If a partner is unresponsive or vague before you've signed a contract, imagine the support experience later. Partners who just pitch features won't deliver a tailored solution. If they can't explain their implementation methodology clearly, they don't have one. 

Questions to Ask Any Pegasus Opera 3 Partner 

Before you commit, you need straight answers to specific questions. Don't let partners dodge these with vague responses or sales pitches. 

• What's your current NPS score? 

• How many Pegasus implementations have you completed in our sector? 

• How do you handle data migration from our current system? 

• What training platform do you offer, and how is it tailored to different roles? 

• How many support desk staff have hands-on Pegasus implementation experience? 

These aren't trick questions. A competent partner answers them clearly without deflection. Hesitation or vague responses tell you what you need to know. 

What TSG Delivers as a Pegasus Opera 3 Partner 

Our Pegasus Opera 3 support takes a modular approach. You deploy and pay for only what you need - Financials, Supply Chain Management, Payroll & HR, CRM, Service & Helpdesk, Business Intelligence. 

Over 60% of our Pegasus customers use the payroll module - that depth of experience means when your RTI submission fails at 4 pm on deadline day, our support team has seen it before and knows how to fix it fast. 

System Care customers get free access to TSG Academy. Your new finance assistant gets up to speed without consuming expensive consultant time. On-site and remote training available for structured rollouts. 

TSG assists every ERP client in upgrading to the current version of Opera 3 and supports cloud migration when appropriate. You get regular updates, troubleshooting, and expert advice - including guidance on performance and security improvements when moving to SQL SE. 

Making Your Partner Decision 

You've got the evaluation framework. Now here's how to actually make the call. 

Go meet the team. When your month-end process breaks at 4 pm on a Friday, these are the people you'll rely on. Video calls are fine for discovery, but before you sign, meet them in person. 

Check references in your sector. Don't settle for generic success stories. Ask for examples from businesses in your sector and similar size. When you speak to those references, ask about the ongoing support quality. 

Trust your gut. If something feels off during the sales process - unclear answers, high-pressure tactics, reluctance to provide information - trust that instinct. 

Ready to have a proper conversation about your Pegasus implementation? Get in touch with our team - or better yet, come and meet our people. See how we work, ask the tough questions, and make up your own mind. 

Your Partner Choice Determines Your Success 

The difference between a successful Pegasus implementation and an expensive failure? The partner you choose. Get it right, and your system becomes a genuine business asset - streamlining processes, eliminating manual workarounds, and giving your finance team the tools they need to close books faster. 

You're not just buying software support. You're choosing who gets access to your financial data, who trains your team, and who you'll call when month-end processing fails on deadline day. That decision deserves more than a quick procurement exercise. 

Frequently Asked Questions 

What should I look for in a Pegasus Opera 3 partner? 

Look for measurable support quality (ask for their NPS score - anything below 20 is a red flag), UK sector experience matching your industry, hands-on Pegasus expertise on the support desk, and structured implementation methodology. Don't choose based on price alone - support costs over the system lifetime typically exceed software costs. 

How much does Pegasus Opera 3 support cost? 

Support pricing differs between partners and service levels. TSG's System Care includes TSG Academy access, dedicated helpdesk support, procurement services, and separation of Pegasus-specific issues from general IT concerns. Implementation costs reflect your module configuration - ask for a detailed breakdown before committing. 

What's the difference between a good and bad Pegasus partner? 

Good partners have measurable NPS scores, structured implementation methodologies, and support teams with hands-on Pegasus experience. Bad partners offer generic IT support, unrealistic timelines, and can't show sector-specific case studies. If they don't measure NPS or won't let you meet the support team, walk away. 

Does TSG offer training for Pegasus Opera 3? 

Yes. System Care customers get free access to TSG Academy with self-paced courses covering all Pegasus modules. We also provide on-site and remote training customised to your business roles. Specialists with hands-on Pegasus software experience deliver training. 

Why should I work with a Pegasus Opera 3 partner? 

Partners give you someone who knows UK compliance, understands your sector, and picks up the phone when you call. TSG's System Care includes free TSG Academy training, procurement services, and support teams that separate Pegasus issues from general IT problems.