Our People

What is your role here at TSG & how do you support our customers?

I have held various positions in TSG, joining as Technical Consultancy Manager, then progressing through to my current role of Chief Operating Officer & Chief Technology Officer.

I have enjoyed the challenges each role has presented and although varied they have all been client-driven which I am very enthusiastic about. A key part of my role is to help TSG, and our customers navigate and leverage the ever-changing landscape of technology. As, the market releases new products and features on an ever-increasing frequency, this can leave organisations struggling to keep up and take advantage.

Tell us a little bit about your professional work history and the most important things you learned about building strong partnerships with customers

I have been fortunate to have spent the past 24 years of my career in customer facing roles. I have learned over this time that to build strong partnerships with customers it comes down to basic principles; be trusted, always do the right thing by our customers, and be dependable, stand by your word and actions. Getting the basics right is the foundation for a strong long-lasting partnership.

What do you enjoy doing when you’re logged off from work?

I enjoy spending time with my family, going for a nice meal, the cinema, and weekends away. I enjoy a good book, and often have a few on the go at the same time. I’m also a keen amateur football supporter, following my son’s teams every Saturday and Sunday.

Fitness is a big part of my life, I enjoy most activities including walking, going to the gym, running, hillwalking and playing football. One of my goals is to compete in an ironman event, which I’m hoping to manage someday.