Sage CRM’s substantial customer services module allows you to manage cases using workflow tools to move them through the business effectively and efficiently.

Seamless integration with your back office functions through the Sage 200 suite and a powerful knowledge-base will ensure that your customer service staff can respond using real-time information to yield significant gains in service delivery.

The Sage CRM Customer Service module also offers web self-service to allow your customers, clients or partners to access information, check out FAQs, log cases and request service and support over the web whenever they want.

Our experts at TSG are perfectly placed to help you develop your CRM system to improve resolution times, reduce the costs of running your support desk and ultimately increase levels of customer satisfaction.

Take a look at this video which Sage have produced showing Sage CRM in action helping you interact with customers - contact TSG to find out more