Resources - Articles

  • Modern CRM software such as Microsoft Dynamics CRM and Sage CRM, as well as integrated solutions such as Sage 200 and Microsoft Dynamics NAV provide a structure and a process for managing sales leads...
  • When you're in the early stages of investigating CRM software or starting out on a CRM project, you need some idea of how long the project is going to take. We outline key factors your business needs...
  • Choosing the right CRM business partner is not just about making the implementation process as smooth as possible; it's also setting up a productive professional working relationship that should last...
  • Competitor analysis using your CRM system can give you a significant competitive advantage and this could be pivotal to success.
  • When CRM systems are properly implemented, the results can be outstanding. But, for a variety of reasons, CRM projects sometimes fail. So, here we outline the TSG Top Ten 'Do's and Don'ts to ensure...
  • In XRM, the 'X' can be replaced with anything. XRM provides a structured way to store and access information, provide better customer service, make more informed business decisions and ultimately...
  • The "customer" part of the term CRM can be misleading as the strategy process and benefits apply equally to the management of any relationship, irrespective of who the relationship is between....
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