Fitzallan is an independent financial advisor regulated by the FCA, providing personal financial advice across the UK, with a database containing highly sensitive client financial information.
Why Fitzallan Strengthened an Already-Strong Defence
Fitzallan experienced a situation where clients were targeted for fraud, initially believed to be a breach of their own systems. For 24 to 48 hours, they thought their systems might have been compromised, prompting immediate investigation and support from TSG.
It was later confirmed to be an internal fraud at a third-party UK insurer, not a cyber breach at Fitzallan. The incident confirmed the effectiveness of their existing defences and motivated further investment in cyber security measures.
To realise this ambition of staying ahead of evolving cyber threats, Fitzallan made the decision to upgrade their licensing and subscribe to TSG Cyber Care - moving from a strong foundation to a fully integrated, proactive security framework.
Fitzallan and TSG have been working together for 10 years and had a range of security apps and modules in place before adopting Cyber Care. The decision to enlist Cyber Care was driven by a proactive approach to evolving cyber threats, aiming to further strengthen their defences and ensure all bases were covered in their cyber security posture.
Upgrading Licencing and Subscribing to TSG Cyber Care
The approach was about building on an existing foundation and staying ahead of evolving threats, rather than reacting to a particular problem. Fitzallan doesn't have their own IT team, instead relying on TSG's expertise for IT and cyber security needs.
We implemented Cyber Care services to enhance their cyber security, focusing on proactive monitoring, alerting, and closing any potential gaps in their defences. They upgraded their Microsoft licenses to Business Premium to access additional security features, integrating Microsoft technologies as part of their solution.
The solution included regular security checks through Cyber Control reviews, use of dashboards (TSG OneView), and leveraging Microsoft's advanced security capabilities. OneView is a useful tool for providing daily visibility into cyber security activity, spotting threat patterns, and offering accessible support from TSG when clarification is needed.
The Impact of Cyber Care: Confidence, Visibility and Growth
TSG helped Fitzallan achieve a level of cyber security confidence that supports their growth and protects their clients' sensitive financial data. Here's what changed:
Operating with confidence: The solution positioned Fitzallan for growth and transformation by enabling them to operate with the confidence of strong cybersecurity, allowing them to function like a business with IT specialism despite not having internal IT expertise.
Proactive is better than reactive: The proactive approach to cybersecurity, supported by TSG and Microsoft technologies, ensures Fitzallan can adapt to increasing threats, maintain client trust, and focus on their core business without being hindered by security concerns.
True visibility: The visibility and education provided by the solution (dashboards, alerts) empower Fitzallan to monitor risks and continuously improve their security posture, supporting sustainable business operations and future readiness.
Access to expert support: With TSG on board, they effectively operate as a business with IT specialism, despite not having it internally.
With TSG on board, we feel our cyber security is the strongest it has ever been. We operate as if we have internal IT specialism, even though we don't. We would be very happy to recommend TSG and their cyber care team, as their well-rounded proposition has been extremely helpful and we think essential to our business.
Gregor Johnston, Director at Fitzallan Limited
