Connect 365

Cutting-Edge “Connect 365” Portal to Revolutionise your Experience of Working with TSG

Connect 365 represents a significant milestone in our commitment to delivering exceptional service and support to you. It is a comprehensive self-service platform that empowers you with convenient access to a wide range of resources, tools, and personalised assistance, ensuring a seamless and efficient experience throughout your journey with us. Combining the latest artificial intelligence (AI) technology with our highly skilled team, key features of the client services portal include:

✔️ Incident Request Management:

If something needs to be fixed you can easily submit and track incident requests, enabling faster response and resolution times when you experience any IT issues.

✔️ Service Request Management:

If you need something new added to your machine or IT estate you can easily submit and track service requests, enabling faster response times and improved communication between you and our team.

✔️ Knowledge Base:

Want to self-serve/find out more about your issue? A robust repository of articles, tutorials, and frequently asked questions will empower you to find answers to queries quickly, enabling self-help and reducing dependency on support teams.

✔️ Live Chat Support:

Can’t find what you need or require additional support? The Real-time chat functionality will allow you to connect directly with our support team for immediate assistance, ensuring prompt resolution of any issues or concerns.

✔️ Personalised Dashboard:

Need information about your own or organisation’s* tickets? You will have a dedicated dashboard where you can access account information, track progress, and manage incidents and requests effortlessly.

Connect 365 means there is no need to call and wait on the phone for a member of our team to be available, you can access the portal at any time to log an incident or request**

From the 27^th of June 2023 we will introduce a secure pin service to our phone lines. This provides an added layer of security and ensures that you can access a faster more responsive service via our portal.

As soon as your incident / request is picked up by a member of our team we will be in touch with you to resolve your ticket.

*If you are an authorised user acting on behalf of your organisation (IT Manager/Account Administrator, etc.) you can view all tickets / requests currently with our team)

**Incidents and Requests will be dealt with in accordance with your contractual SLAs