Certification & Compliance: Securing your data and enabling clients to secure theirs
Date: 11/07/23 12:00
A custom CRM solution for the Rail sector built by accredited specialists
Traveller is TSG’s unique CRM solution for Train Operating Companies. Based on Microsoft Dynamics 365 Platform technology, the solution has been developed with both customer service and contact centre productivity in mind.
When it comes to CRM systems, we know Microsoft Dynamics 365 is ideal for the rail sector. D365 gives you total control with complete integration with external systems.
Learn more about D365 and Microsoft in the links below.
Dynamics 365 MicrosoftUtilising key industry data sources such as DARWIN and National Rail, alongside advanced route assessment analytics, Traveller can validate journey information and then correctly action Delay Repay Claims.
This includes processing of all case and journey types including:
Traveller also contains powerful automation capabilities that allows Train Operators to fully process both Delay Repay and Non-Delay Repay cases. Automated workflow, multi-channel communication and a standard library of content ensure that customer care teams operate effectively and efficiently, and cases are handled promptly.
Traveller also features comprehensive Anti-Fraud capabilities allowing Train Operators to identify potential fraud, and this is further complemented by an extensive Anti-Fraud Reporting suite that outlines anomalies for review.
For Delay Repay claims the automation will fully process the claim and take the necessary action. This includes processing of OTOC, Non-compensable claims and where necessary the calculation of Compensation. Automated processing also utilises Traveller’s fraud capabilities and where necessary will refer cases to an agent for review.
For Non-Delay Repay Cases, Traveller can fully automated both a templated response and where necessary a fixed compensation amount. This can be utilised for bulk processing of cases following an incident or can be used for automatically dealing with claims where you have a standardised response.
These capabilities work at both Contact and Case level and including instances such as:
This includes (but is not limited to):
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Date: 13/09/23 12:00
Date: 25/05/23 12:00
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