Digitising Social Housing: What's the reality?

Newly published figures from the Regulator of Social Housing* have revealed that social housing providers allocated record levels of investment to property repairs and maintenance in 2023, spending £7.7Bn in total – a 20% increase on 2022.

Despite this influx of investment, providers continue to face significant economic challenges – such as higher inflation and borrowing costs – and pronounced resource shortages, leading to a sector that’s increasingly overstretched and at risk of failing residents in the months and years ahead.

In response, TSG – the UK managed IT provider and Microsoft partner – has collaborated with Surveys in Public Sector for a brand-new research project. Our aim is to establish how digital initiatives can support local authorities, housing associations and tenants nationwide.

Drawing on the thoughts and feedback of social housing stakeholders and senior decision-makers, our findings address the drivers for digitisation, the potential for technology to revolutionise the resident experience, and the possible risks of unstructured data to operational efficiency.