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TSG SystemCare247

Our optional 247 IT support service

"The relationship works very well. We have a single point of accountability and an expert team taking care of our IT. This frees us from technical concerns, so that we can focus on our business and on giving young families a great day out."

- Steve, Commercial Director, Theme Park

Our optional 247 service is ideal for businesses with people operating around the clock or in overseas territories, providing an immediate response to critical issues and out of hours maintenance.

247 cover

  • Service packs and fixes delivered out of hours to avoid disruption 

  • Perfect options to meet your customers' 'always-on' expectations

  • Full monitoring with issues picked up and addressed immediately

  • Ideal where critical information is required any time by senior management

  • Urgent response to security or other critical incidents 

  • Cover shift patterns, overseas offices, mobile or out-of-hours workers

Standard cover (included in 247 cover)

  • 24 helpdesk and 53 field engineers

  • Dedicated escalation team

  • Clear definition of service

  • Hardware and application alerts

  • Mobile devices covered

  • Compliance and asset reports

  • ISO processes and ITIL framework

  • Security and patch management