A collaborative approach to customer success

We create long lasting partnerships by working as an extension of your business

Fair value

FAIR VALUE

Our fair value approach gives you a significant return on your investment with us and provides you with the right outcomes from the right people in our business. Our proactive approach to deliver a high quality of service is what helps us to add value beyond the traditional IT service provider and enable the success of your business.

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Customer success manager

DEDICATED CUSTOMER SUCCESS MANAGER

You’ll receive a dedicated Customer Success Manager (CSM) who will know your company inside and out, meaning we can offer and tailor the best services to your business. Your CSM is your point of contact for anything you need from us so that you don’t have to worry about trying to find right right person to talk to – with us, they’re already there.

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Training

EXCLUSIVE CUSTOMER ACADEMY

It’s not enough to give you the right solutions; we want to make sure that you’re confident in your ability to use the best tools to enable your success. That’s why we provide exclusive Customer Academy training delivered by our experts and available at no extra cost to help you get the most out of your technologies.

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National presence

NATIONAL PRESENCE

It’s important that you can get the right support when you need it so that you can keep your workplace running efficiently. Our staff are spread out across the country, so we can deliver our services to you wherever you are and will never be far away when you need a helping hand.

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Customer Success

Our service-led approach enables us to provide a collaborative working partnership with our customers, helping us to see the future of your business and how you can use our experts and technologies to help you get there. As an experienced and highly-accredited IT services provider, we’ve built our business on delivering industry leading technologies through long standing partnerships with some of the world’s best names in applications and infrastructure.

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Working in partnership to maximise your investment in technology

Discovery-1

1. Discovery

We’ll help you unearth and understand your current state, challenges, and objectives from both a strategic and tactical perspective. We’ll then share our initial findings and suggest improvements to help you:

• Consolidate and reduce expenditure
• Adapt to and embrace a secure modern workplace environment
• Empower staff productivity through system uptime (availability), knowledge (training), automation, and support.

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2. Design

Taking the outputs from the Discovery session, we’ll work with your strategic and operational teams and the relevant experts across TSG to design your solution and then agree on an implementation and onboarding process that supports a smooth adoption for your organisation and people.

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3. Deploy

Physical implementation is one thing, however, TSG’s communication onboarding plan helps guide and support your people’s adoption to get the most out of your investment.

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4. Develop

Our partnership doesn’t end here. Your dedicated Customer Success Manager will proactively develop the ongoing relationship by:

• Regularly reviewing performance
• Driving continual service development
• Identifying changes in the market
• Incorporating training to drive further value from your investment

“We were very impressed with TSG’s efficiency in getting us moved from one office to the other. We had a project manager to make sure everything ran like clockwork.”

Stewart I'Anson, Director at AC Hydraulics

“Through our partnership with TSG, Clyde Valley Housing Association has been able to move from 100% server-based IT in the office to circa 65% of our IT now being hosted in the cloud, allowing for a much more agile and efficient workforce. Thanks to TSG’s excellent service and understanding of our requirements, alongside the ability to deliver to timetable whilst providing value for money, our experience has been made so much easier.”

Clyde Valley Housing Association

“I placed the same amount of trust in TSG as our clients do in us, and this was proven to be the right philosophy. I was proactively kept informed of every single part of the implementation.”

Lesley-jean Shaw, Business Manager at Doig+Smith

Book your free consultation

Get started with a conversation with a member of our Service Design team to learn more about us and what we can do to help you on your customer success journey.

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MANAGED IT SERVICES

Our people have in-depth expertise across all of the technology components that make up the modern business environment, from IT support, infrastructure and networking, through to disaster recovery, device selection and supporting modern working practices and behaviours. Our bespoke combination of services are strategically aligned with your business priorities.

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MICROSOFT BUSINESS SOLUTIONS

With experts across the Microsoft application and infrastructure suite, we can implement a unified cloud or hybrid solution for your business, enabling best-in-class automation and business intelligence. Our team, along with these Microsoft solutions, will support in accelerating your organisation’s future success.

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BUSINESS INTELLIGENCE SERVICES

Business intelligence (BI) as a concept is nothing new. But thanks to new dedicated, intelligent technologies it’s now affordable and accessible to businesses of all sizes. We can help you reduce hours of work to mere minutes when we work on building your approach to data insights and analytics.

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CONSULTANCY SERVICES

We can help to map out the road ahead, provide options, and ensure you are equipped with the correct and relevant information to make the best decisions for your business. The level of involvement from our consultants will depend on you, your business and the depth of your requirements. We can be involved as much or as little as you wish.

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