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Managed services for housing

Your business systems are critical to the operation of your housing association. They not only enable your workforce to add value every day, they also provide the catalyst for transformational change.

However, at a time of budget restraints, it can be costly and time-consuming to manage this in-house.

We’ve been supporting housing associations for a number of years, taking care of their business-critical systems, helping them get the most out of Office 365 and helping them achieve their strategic goals.

Managed IT services for social housing providers 

We can take away the burden of in-house IT support, allowing your people to add value and ultimately helping you with your key strategic goal: providing a better service for your tenants.

You can’t provide that service if your systems are outdated, prone to failure or in need of a refresh.

We’ll take care of all of your systems, guaranteeing maximum uptime and freeing up your people to spend more time focusing on your tenants’ experience.

Our managed services encompass:

  • 24/7 end-user support

  • Fully qualified desk and field engineers

  • National coverage

  • Monthly reporting

  • Service level agreements

  • An executive sponsor

  • Road-mapping for future innovation

  • ITIL-aligned processes

  • Comprehensive security

  • 24/7 proactive monitoring

  • Hardware support and replacement

  • Network support

  • Project management

  • Disaster recovery and business continuity

  • Third-party management

Experts in social housing solutions

We’re not just a standard IT support provider. We have expertise in the social housing sector built upon years of collaborative working with housing associations and really getting to know their business.

We have a range of bespoke housing solutions and general business solutions which will help you get the most out of technology and see a demonstrable ROI.

Document management 

For years, we’ve worked with housing associations to design, deliver and support sector-specific document management solutions which help you comply with a multitude of regulations, streamline business processes and increase efficiencies. Our experience in implementing SharePoint in the sector influenced GreenSquare’s decision to adopt the solution.

Tenant onboarding

An essential but often laborious process. Using a combination of SharePoint and Office 365 applications, we created a digitised tenant onboarding process for Trafford Housing Trust which guides housing officers through each step and auto-generates all paperwork including tenancy agreements.

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Managing field workers

On behalf of housing association Byker Community Trust, H. Malone and Sons carried out an audit of over 2,000 properties to determine whether heating and hot waters systems needed to be replaced. The end-to-end digital process implemented by TSG has sped up the flow of information, increased accuracy and helped the organisation take a step closer to a paperless office.

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Declaration of interest 

One of the regulations your housing association must comply with is the employee declaration of interest. GreenSquare Group approached TSG with the aim of transforming this unwieldy process. TSG implemented a solution which captures the data in a consistent, digital format, automates approvals and has an in-built escalation process.

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