TSG Business Improvement Challenge

Whatever you're looking to improve, the chances are we’ve built a similar system many times before.

However, we take nothing for granted in pursuit of solutions that not only meet, but exceed the expectations of our customers.

Better still, our consultative approach combined with experience and trust built over decades means we’re ideally placed to share best-practice.

 

 

 

 

 

 

 

 

 

CORRECT ANSWER

                C

 

 

 

YOU WANT TO FIND OUT IF YOUR BUSINESS CAN SURVIVE A DISASTER, 

AND HOW QUICKLY IT CAN RECOVER FROM ONE.

Whilst we have built fully replicated solutions for customers, the key to disaster recovery is to understand how each area of the business will be impacted.

 

How quickly do you need to be fully operational – that’s your recovery time objective or RTO – before you start to haemorrhage money, lose customers or suffer damage to your reputation?

 

How much data can you afford to lose? Would you risk losing track of orders or is it simply that you would need to rekey information, reproduce invoices, work orders?

 

There are lots of different factors and plenty of options to consider, and modern, cloud-based technologies have a high degree of continuity built in.

 

Here’s just one example of how we tackled the challenge for our customer Plastribution.

 

Read the Plastribution case study

 

 

 

 

 

 

 

 

 

 

CORRECT ANSWER

               A

YOUR BUSINESS IS DROWNING UNDER TOO MUCH PAPERWORK, 
FUNDAMENTAL BUSINESS PROCESSES ARE GETTING IGNORED AND THINGS ARE GOING 
OUT WITHOUT THE RIGHT APPROVAL.

The idea of the paperless office has been around for quite a while but old habits die hard.

 

It’s not just about improving your environmental credentials, more importantly, it’s an opportunity to create efficiencies and ensure your business processes work seamlessly. No more chasing colleagues for the missing delivery note to match up with the purchase order.

 

For business critical processes, driven by regulation or legislation, robust systems are a necessity and we’ve built numerous solutions using a combination of Microsoft SharePoint and Nintex Workflow.

 

Version control, clear roles and responsibilities, and alerts ensure that tasks are completed and information is up to date.

 

 

 

 

 

 

 

 

 

 

 

 

 

CORRECT ANSWER

               C

A CUSTOMER CALLS IN WITH AN ISSUE. YOU HAVE NO BACKGROUND INFORMATION AND THEIR AUDIT HISTORY IS ALL OVER THE PLACE. THEIR ANNOYANCE GROWS WITH EVERY PASSING SECOND.

Knowledge is power. Or perhaps that should be knowledge is empowerment?

 
Customer experience is everything now.  Building unbreakable relationships with your customers is invaluable and a CRM solution (Customer Relationship Management) can help you and your team make the most of your sales pipeline, target your marketing efforts to best effect and deliver exceptional customer service.  

 

Deployed astutely, there’s no doubt that it should enhance customers’ experience with your company by ensuring that you engage more deeply and more effectively.

 

To give you an example, most of the UK’s train operating companies rely on the TSG customer care system built on Microsoft Dynamics CRM both to manage all interactions with travellers and also to provide the information required for Department of Transport reporting.

 

Supporting multi-channel communication, the system is also fully integrated with external railway systems to check and validate delays reported by customers and automatically calculate compensation.

 

Quality control is built in with standard content libraries to ensure consistency in written communications and emails.
Return on investment from this type of solution can be measured in many ways from tangibly lower training costs to satisfied customers spending more on products or services.

 

Read more about the system we built for Cross Country Trains.

 

 

Cross Country Trains case study

 

 

 

 

 

 

 

 

 

 

 

CORRECT ANSWER  

               B

YOU HAVE SOME IDEA OF YOUR STOCK LEVELS, BUT YOU’RE GUESSING AT BEST. YOU WANT TO HELP YOUR SALES TEAM SELL MORE, IF ONLY YOU HAD BETTER STOCK VISIBILITY.

We know that there are many fans of spreadsheet across the business world – and we’d certainly agree that Excel can be a powerful tool for analysis and reporting.

 
But there are times when you have to let go, because it’s simply not the right tool for the job.
 
Tom Hannah Agencies, manufacturers of old-fashioned confectionery, manage more than a quarter of a million ingredients each week and traceability is critical to maintaining their BRC certification; accreditation which most retailers and supermarket chains demand.
 
TSG replaced their time-consuming and error-prone spreadsheets with a solution built on the Bill of Materials module which is available a part of the Sage 200 suite.
 
What’s more, accurate, real-time information along with calculated fields provides an instant view of stock levels and cost prices, whilst integrated barcode scanners have streamlined production processes.

 

Tom Hannah case study

 

 

 

 

 

 

 

 

 

 

 

 

 

CORRECT ANSWER 

              A

YOUR PEOPLE ARE FINDING IT DIFFICULT TO RETRIEVE THE INFORMATION THEY NEED TO WORK EFFECTIVELY, AND OFTEN FIND THEMSELVES WORKING ON OLD DOCUMENT VERSIONS WHICH HAVE SINCE BEEN UPDATED BY SOMEONE ELSE.

We all want to be more productive – so there’s nothing worse than wasting time working on a document which, unknown to you, is several versions behind the current one. Equally, it doesn’t make sense to give everyone permission to change every document.

 

What if the person who had just breached a health and safety policy, also had authority to amend the policy? You need to have controls, but these controls need to work with your business, rather than being obstructive and slowing processes as a result.

 

Microsoft SharePoint enables you to have ‘one document to rule them all’ – one version that can only be edited by those with relevant permissions.

 

We have also built systems which include ‘process maps’ to provide a graphical view of the steps they need to follow, enabling staff to keep a process document updated, as well as giving visibility of documents supporting the process.

 

Document owners are presented automatically with ‘to do’ lists of the content they need to review or change, with email reminders to prompt action.

 

Find out more about this solution by reading our Expro case study.

 

Read the Expro case study

 

 

 

 

 

 

 

 

 

 

CORRECT ANSWER 

             C

 

 

YOUR PEOPLE ARE SPENDING A LOT OF TIME REKEYING AND DUPLICATING INFORMATION, WHEN THIS RESOURCE COULD BE MUCH BETTER UTILISED ELSEWHERE.

If your systems aren’t talking to each other, you’ll end up spending a lot of time entering the same information multiple times. Leading to user error and a very disjointed experience for your users.

 

The individual systems may work well in isolation so you don’t necessarily need to throw the baby out with the bathwater. The key is integration.

 

The fact that systems weren’t originally designed to work together doesn’t mean we can’t make it happen.
For a well-known online hotel booking service we successfully pulled together a number of disparate systems to integrate with Sage 200 enabling web access for invoice approval, time sheets and expenses.

 

With more than 10,000 transactions per month, this removed a substantial workload from the finance team who were no longer required to rekey information. An electronic document management system also reduced their requirement for physical storage.

 

 

 

 

 

 

 

 

 

 

 

CORRECT ANSWER 

             C

 

 

MUCH OF THE KNOWLEDGE ABOUT YOUR IT SYSTEMS IS EITHER INSIDE YOUR PEOPLE’S HEADS, OR STORED ON SPREADSHEETS. MAKING IT VULNERABLE TO PEOPLE LEAVING, AND DATA LOSS.

Creating instructions for new users is absolutely the right thing to do – but this is only half the solution to this problem. The real worry here is data loss, and because the perimeters of your IT system are now infinite due to the increase use of mobiles, tablets and the internet, the issue of protecting your data has increased dramatically.

 

It’s not something that can be solved by making sure things are always written down.

 

A serious approach to data protection is the only solution.

 

TSG SystemCare is designed to ensure that your IT system is protected against both data loss and catastrophic system failure.

 

It will also help you to minimise the frustrating and costly downtime that prevents your teams from undertaking their day-to-day tasks and performing at their best – arguably more significant than the impact of a one-off incident.
Blenheim Palace have seen the benefit of SystemCare for over 10 years to support their huge range of activities.

 

Read the Blenheim Palace case study

 

 

 

 

 

 

 

 

 

 

 

CORRECT ANSWER

             B

 

 

 

 

YOU WANT BETTER ANALYSIS OF PROFITABLE AREAS OF THE BUSINESS, AND BE ABLE TO BETTER IDENTIFY AND ADDRESS FAILING AREAS.

It’s not unusual for businesses to be reliant on several disparate systems to run their operations.

 

Unfortunately that typically results in siloed information and makes it challenging, if not impossible, to capitalise on new opportunities or react to fluctuations in customer demand; and if it takes weeks to process and analyse information in order to make a decision you’re likely to get left behind by the competition.

 

The solution built by TSG for Polar Krush using Pegasus Opera 3 replaced three separate systems to provide a single screen from which they manage all aspects of the business, right through from sales and order processing to manufacturing and distribution, and of course, all-important customer service.

 

Most importantly, as Polar Krush Group continue to evolve in a fast-moving industry, they’re perfectly placed to make decisions based on real-time information.

 

Watch the video for commercial director, Gary Gleeson’s perspective on the solution.

 

Read the Polar Krush case study

By working in partnership, and getting to know your goals and challenges, we can work together to align your technology strategy with your business objectives.  Contact us today to chat to us about the business challenges you would like to solve,

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