Safeguarding your IT environment for a robust IT support solution
Built on advanced monitoring technology, TSG SystemCare is a proven IT support solution designed to maintain the health and wellbeing of your IT environment.
A powerful combination of sophisticated systems and highly qualified support professionals and engineers, our IT support service SystemCare allows us to fix issues before they become problems and minimise disruption for users.
Our IT support solution is based on a fixed cost, clearly defined service contract so you know what you’re getting.
Comprehensive IT Support Services
Why choose TSG for your IT support solution?
- Tracking performance to maximise uptime
- Intelligence to support planning
- Reducing the risk of system failure
- Drive key priorities
- Ensure speedy and appropriate response
- Alert issues before users are aware
- Overview of system, performance and licensing
- Informs strategic decision making
- Track and maintain your assets
- Perfect mix of people, from support desk to field engineers
- Specialists monitoring and fixing remotely
- Dedicated escalation engineers
SystemCare IT Support Service Summary
We’re confident that TSG SystemCare stands apart from the numerous vanilla IT support services on offer.
Not only do we tackle the unexpected, we also take care of routine maintenance, applying patches and installing updates to keep everything in your network optimised and secure - tasks that are either scripted or our engineers have carried out hundreds, if not thousands, of times.
With options from remote IT support only to full on-site parts and labour, and weekend cover as required, you’ll certainly find the level of IT support cover to suit your needs.
It’s like having a team of IT Ninjas at your service 24/7
Why choose TSG's IT support solution?
6am – 8pm Monday to Friday
Clear Definition of Service
Mobile devices covered
ISO processes and ITIL framework
24 helpdesk and 53 field engineers
Dedicated escalation team
Hardware and application alerts
Compliance and asset reports
Security and patch management
TSG's IT support service key facts
- 20,366 issues detected and fixed proactively over 12 months
- 92.5% of all issues resolved remotely
- 100% completed to the satisfaction of the customer
- 100% of customers found our engineers professional
- 4,000 half day visits made under TSG SystemCare’s Proactive On-Site Services option
SystemCare call management
IT support tickets are raised and managed by a mix of proactive detection at our Network Operations Centre (NOC) and the call control team.
Working towards ITIL accreditation, the IT service desk is aligned by function and the 24 strong helpdesk team is split over two locations for resilience. 53 field engineers cover the whole of the UK with a separate serious fault team tackling complex issues.
Proactive support engineers work closely with their colleagues and benefit from comprehensive reporting to undertake planned maintenance and manage ongoing developments.
Get in touch today to find out how our IT support service, SystemCare, can help your business.