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IT Support

Advanced monitoring technology

Safeguarding your IT environment for a robust IT support solution

Built on advanced monitoring technology, TSG SystemCare is a proven IT support solution designed to maintain the health and wellbeing of your IT environment.

A powerful combination of sophisticated systems and highly qualified IT support professionals and engineers, our IT support service SystemCare allows us to fix issues before they become problems and minimise disruption for users.

Our IT support solution service is based on a fixed cost, clearly defined service contract so you know what you’re getting.

Speak to our IT support team now

Comprehensive IT Support Services

Why choose TSG for your IT support solution?

  • Monitoring

    • Tracking performance to maximise uptime
    • Intelligence to support planning
    • Reducing the risk of system failure
  • Dashboards

    • Drive key priorities
    • Ensure speedy and appropriate response
    • Alert issues before users are aware
  • Reporting

    • Overview of system, performance and licensing
    • Informs strategic decision making
    • Track and maintain your assets
  • People

    • Perfect mix of people, from support desk to field engineers
    • Specialists monitoring and fixing remotely
    • Dedicated escalation engineers

SystemCare IT Support Service Summary

We’re confident that TSG SystemCare stands apart from the numerous vanilla IT support services on offer.

Not only do we tackle the unexpected, we also take care of routine maintenance, applying patches and installing updates to keep everything in your network optimised and secure - tasks that are either scripted or our engineers have carried out hundreds, if not thousands, of times.

With options from remote IT support only to full on-site parts and labour, and weekend cover as required, you’ll certainly find the level of IT support cover to suit your needs.

It’s like having a team of IT Ninjas at your service 24/7

 

Why choose TSG's IT support solution?

  • 6am – 8pm Monday to Friday

  • Weekend option

  • Clear Definition of Service

  • Mobile devices covered

  • ISO processes and ITIL framework

  • 24 helpdesk and 53 field engineers

  • Dedicated escalation team

  • Hardware and application alerts

  • Compliance and asset reports

  • Security and patch management

TSG's IT support service key facts

  • 20,366 issues detected and fixed proactively over 12 months
  • 92.5% of all issues resolved remotely
  • 100% completed to the satisfaction of the customer
  • 100% of customers found our engineers professional
  • 4,000 half day visits made under TSG SystemCare’s Proactive On-Site Services option

SystemCare call management

IT support tickets are raised and managed by a mix of proactive detection at our Network Operations Centre (NOC) and the call control team.

Working towards ITIL accreditation, the IT service desk is aligned by function and the 24 strong helpdesk team is split over two locations for resilience. 53 field engineers cover the whole of the UK with a separate serious fault team tackling complex issues.

Proactive support engineers work closely with their colleagues and benefit from comprehensive reporting to undertake planned maintenance and manage ongoing developments.

Get in touch today to find out how our IT support service, SystemCare, can help your business.

Case studies

Total IT Solutions for Royal Institution

RINA approached TSG to help them with their move from their Headquarters in London where they had been for 75 years to new Headquarters, also in London.

IT Support for Historic Palace

Blenheim Palace has been a customer of TSG for over a decade. We are their source of IT Support through TSG SystemCare.

Total IT Solution for distributor of plastics raw materials

After choosing Microsoft Dynamics NAV as their ERP system based on its enhanced functionality, reporting capabilities and flexibility to grow with the business, Plastribution selected TSG as their preferred partner for support and development.

End-to-end solution for start up business

Requiring cutting edge technology to enhance customer experience, TCAM moved its infrastructure to the cloud and embraced Office 365 technology to help keep client data organised.

IT support, security and infrastructure refresh for Distillers

The Distillers needed a reliable network and improved security to reflect its business growth. Ian Macleod wanted to modernise its key technologies in order to provide an improved customer experience.

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