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IT Support

Advanced monitoring technology

"TSG offered experience and support for a range of business applications and infrastructure services and proved itself capable of managing this transition for us. We continue to benefit from its helpdesk support and are working closely with TSG to scope further developments in our core applications."

- Dave, Finance Manager, Recycling

Safeguarding your IT environment for robust managed IT services

Built on advanced monitoring technology, TSG SystemCare is a proven managed IT support solution built by Technology Services Group (TSG) and is designed to maintain the health and wellbeing of your IT environment.

A powerful combination of sophisticated systems and highly qualified IT support professionals and engineers, our IT support service allows us to fix issues before they become problems and minimise disruption for users.

In fact, in the last 12 months, SystemCare has helped detect and fix over 22,000 issues proactively - so it's good to know there's no waiting around for a team to arrive on-site to solve the majority of issues.

To find out more about our managed IT support services you can watch our video, 5 reasons to use TSG’s managed IT support.

Don't just take our word for it! Our managed IT services are helping customers everyday including Chadwick Lawrence, Blyth+Blyth and Cairn Housing.

Whichever industry you operate in, our managed IT support solution service is based on a fixed cost, clearly defined service contract so you know what you’re getting.

For more information, speak to our IT support team now by either completing our simple online contact form or call us on 0333 220 0777.

Comprehensive managed IT support services

Why choose TSG as your managed IT services provider?

  • Monitoring

    • Tracking performance to maximise uptime
    • Intelligence to support planning
    • Reducing the risk of system failure
  • Dashboards

    • Drive key priorities
    • Ensure speedy and appropriate response
    • Alert issues before users are aware
  • Reporting

    • Overview of system, performance and licensing
    • Informs strategic decision making
    • Track and maintain your assets
  • People

    • Perfect mix of people, from support desk to field engineers
    • Specialists monitoring and fixing remotely
    • Dedicated escalation engineers

SystemCare IT support solution summary

We’re confident that TSG SystemCare stands apart from the numerous vanilla IT support services on offer.

Not only do we tackle the unexpected, we also take care of routine maintenance, applying patches and installing updates to keep everything in your network optimised and secure - tasks that are either scripted or our engineers have carried out hundreds, if not thousands, of times.

With options from remote IT support only to full on-site parts and labour, and weekend cover as required, you’ll certainly find the level of IT support cover to suit your needs.

 

Why choose TSG's managed IT support solution?

  • 6am – 8pm Monday to Friday

  • Weekend option

  • Clear Definition of Service

  • Mobile devices covered

  • ISO processes and ITIL framework

  • 24 helpdesk and 53 field engineers

  • Dedicated escalation team

  • Hardware and application alerts

  • Compliance and asset reports

  • Security and patch management

TSG's managed IT service solution key facts

  • 20,366 issues detected and fixed proactively over 12 months
  • 92.5% of all issues resolved remotely
  • 100% completed to the satisfaction of the customer
  • 100% of customers found our engineers professional
  • 4,000 half day visits made under TSG SystemCare’s proactive on-site services option

SystemCare call management

IT support tickets are raised and managed by a mix of proactive detection at our Network Operations Centre (NOC) and the call control team.

Working towards ITIL accreditation, the IT service desk is aligned by function and the helpdesk team is split over two locations for resilience. Our large team of field engineers covers the whole of the UK with a separate serious fault team tackling complex issues.

Proactive support engineers work closely with their colleagues and benefit from comprehensive reporting to undertake planned maintenance and manage ongoing developments.

Get in touch today to find out how our IT support service, SystemCare, can help your business.

Case studies

Managed disaster recovery services for Chadwick Lawrence

The disaster recovery managed services solution put in place by TSG resulted in zero downtime for the legal firm when its flagship office was flooded, allowing the business to operate as normal.

Managed services to support rapid growth of Doig+Smith

Doig+Smith, a construction consultancy provider, needed a solution that could keep pace with the fast growth of the company. Scalability, security and resilience were essential to ensure the business wasn’t impacted by downtime, which would have affected profitability.

Minimising downtime through managed IT support for Blyth+Blyth

Blyth+Blyth was looking to improve its uptime through a more resilient infrastructure setup and backup. Through a consultative approach, TSG recommended a personalised solution that mitigated any risks with the business’ large file sharing.

Search Consultancy embraces rapid growth and the changing demands of a digital landscape

Rapidly-growing recruiter Search Consultancy turned to TSG for a scalable solution that would support the business’ growth whilst making its infrastructure resilient to minimise downtime and maximise profitability.

“Great customer service is key to our franchise and TSG help us to deliver on the promises we make to our customers.”

- Matt, Customer Relations Manager, Rail

 

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