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TSG SystemCare247

Our optional 247 IT support service

Our new optional 247 service is ideal for businesses with people operating around the clock or in overseas territories, providing an immediate response to critical issues and out of hours maintenance.

247 cover

  • Service packs and fixes delivered out of hours to avoid disruption 

  • Perfect options to meet your customers' 'always-on' expectations

  • Full monitoring with issues picked up and addressed immediately

  • Ideal where critical information is required any time by senior management

  • Urgent response to security or other critical incidents 

  • Cover shift patterns, overseas offices, mobile or out-of-hours workers

Standard cover (included in 247 cover)

  • 24 helpdesk and 53 field engineers

  • Dedicated escalation team

  • Clear definition of service

  • Hardware and application alerts

  • Mobile devices covered

  • Compliance and asset reports

  • ISO processes and ITIL framework

  • Security and patch management 

  • TSG's people: Putting the care into SystemCare

    We've got innovative system monitoring tool SystemCare, but it's our people that really deliver great customer service.

    2:28

  • TSG helpdesk: Putting the care into SystemCare

    Find out in this short video how we look after our SystemCare customers and how every call is handled with care by our helpful helpdesk team.

    2:00

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