CRM Support Consultant

Job Purpose:

Providing first line telephone support to customers for a range CRM products – including ACT, Goldmine, MS CRM and Sage CRM.

Main Duties and Responsibilities

  • Receiving and answering telephone calls and emails from customers on the support helpdesk.
  • Responding to and resolving support queries  to customers via telephone, email and remote access.
  • Call Management and prioritisation to ensure service levels are met.
  • Problems analysis and investigation work.
  • Data investigation work and report writing.
  • To carry out other support duties that may be required.

Knowledge, Skills and Experience Required:

  • IT knowledge essential.
  • Previous experience of CRM software an advantage.
  • Good understanding of Microsoft Office products.
  • Excellent written and verbal communication skills.
  • Team player but able to work on their own.
  • Ability to communicate to customers at a variety of levels.
  • Good telephone manner.
  • Self starter and able to use own initiative.
  • Good working knowledge of databases and queries an advantage.
  • Experience with remote access software and associated technologies an advantage.

Qualifications Required

  • Any IT related qualifications an advantage.
  • CRM qualifications\certificates a distinct advantage.
Closing Date: 
Thursday, December 12, 2013 - 17:30