T0024 Technical Field Engineer
Job Purpose
Reporting to a field team leader you will be responsible for diagnosing issues remotely and on customer premises, repairing hardware and re-installing software.
Duties & Responsibilities
- This role requires covering of a large geographical area
- Ensure all hardware and software is repaired and functioning to the highest standards and in accordance with company procedures
- When not covering field engineering visits the successful candidate will be required to conduct minor installation work
- Ensure that you are up to date with the latest technical developments enabling the company to provide the sound advice to its customers
Collaboration & Relationships
- Work closely with field coordinator to ensure our customers are kept informed
- Work closely with your team leader and support team colleagues to ensure our customers receive the best possible level of service
Knowledge, Skills and Experience
Your qualifications
- A good standard of education and keen interest in all things IT
- Any industry standard certifications such as MCP, MCSA would be an advantage.
Your Skills & Knowledge
-
The successful candidate should have relevant work related experience and have an excellent knowledge of hardware and technical software products.
Essential Skills / Knowledge
- Extensive printer maintenance & Fault Diagnosis Experience
- Extensive experience of Microsoft desktop operating systems
- Extensive HP Server & Workstation Maintenance Experience
- Microsoft Server & Workstation operating systems
- Microsoft Exchange
- TCP/IP Networking and Wide Area Networking
- Router & Firewall configuration & diagnostics
Desirable Skills / Knowledge
- Virtualisation technologies
- Cisco routers
- Symantec backup software
- Anti-Virus software such as Sophos
- Server disaster recovery experience
Closing Date:
Friday, March 10, 2017 - 17:30