T0024 Technical Field Engineer

Job Purpose 

Reporting to a field team leader you will be responsible for diagnosing issues remotely and on customer premises, repairing hardware and re-installing software. 

Duties & Responsibilities 

  • This role requires covering of a large geographical area
  • Ensure all hardware and software is repaired and functioning to the highest standards and in accordance with company procedures
  • When not covering field engineering visits the successful candidate will be required to conduct minor installation work
  • Ensure that you are up to date with the latest technical developments enabling the company to provide the sound advice to its customers 

Collaboration & Relationships 

  • Work closely with field coordinator to ensure our customers are kept informed
  • Work closely with your team leader and support team colleagues to ensure our customers receive the best possible level of service 

Knowledge, Skills and Experience

Your qualifications 

  • A good standard of education and keen interest in all things IT   
  • Any industry standard certifications such as MCP, MCSA would be an advantage. 

Your Skills & Knowledge 

  • The successful candidate should have relevant work related experience and have an excellent knowledge of hardware and technical software products. 

Essential Skills / Knowledge  

  • Extensive printer maintenance & Fault Diagnosis Experience
  • Extensive experience of Microsoft desktop operating systems
  • Extensive HP Server & Workstation Maintenance Experience
  • Microsoft Server & Workstation operating systems
  • Microsoft Exchange
  • TCP/IP Networking and Wide Area Networking
  • Router & Firewall configuration & diagnostics 

Desirable Skills / Knowledge  

  • Virtualisation technologies
  • Cisco routers
  • Symantec backup software
  • Anti-Virus software such as Sophos
  • Server disaster recovery experience

 

Closing Date: 
Friday, March 10, 2017 - 17:30
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