T0072 CRM Consultant

Job Purpose

To provide consultancy services to customers within the TOC Team in Verticals. To deal with technical escalations within the broader silo as required.

Duties and Responsibilities
• Conduct Consultancy role:
o Analyse business requirements
o Make recommendations to customers based on solutions in product stack and the needs of the customer’s business
o Write documentation to high standard
o Install and implement software
o Configure solutions to meet customer’s business needs
o Conduct user training
o Project manage small to medium sized projects
• Scoping, data migration, training, support
• Manage customers
• Provide technical assistance to rest of the business
• Support provision to the Support team on ad-hoc basis

Knowledge, Skills and Experience

Your qualifications
• Degree level or equivalent is desirable
• English and Maths GCSE or equivalent is essential
• Recognised software based accreditations

Your skills & knowledge
• Microsoft Dynamics CRM Functional knowledge
• Experience in implementing Microsoft Dynamics CRM software
• In depth technical knowledge of Microsoft Dynamics CRM and associated products
• Excellent communication skills and Business Acumen
• Team focussed but able to self-start and motivate
• Expert knowledge of projects and product life cycle
• Strong client facing skills
• Excellent requirement gathering
• Microsoft SQL Server experience and SQL Reporting Services is a plus

Your experience
• At least 2 years’ experience in a CRM Consultancy or similar role
• Developed and/or supported multiple CRM system
• Domain and/or TOC related product knowledge is a plus

Your behaviours
• Demonstrates enthusiasm and proactively seeks opportunities to improve the Service function
• Demonstrates commitment to the role, team and company, and will go the extra mile when required
• Demonstrates creativity and reacts positively to new challenges and change
• Team player but able to work on their own
• Ability to effectively train customers taking into account their existing skill levels
• Excellent customer facing skills, ability to think on your feet and apply technology to business functions in a consultative manner
• Self-starter and ability to use own initiative
• Driving Licence
• Prepared to travel

Closing Date: 
Thursday, November 30, 2017 - 17:30

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